SearchUnify

About SearchUnify

SearchUnify is a pioneering unified, cognitive platform that equips enterprises with the tools to revolutionize their customer self-service and support experience. By powering enterprise search and fuelling next-gen AI applications with advanced analytics, SearchUnify ensures businesses are prepared for the future by implementing a future-proof support strategy. This Intelligent Chatbot simplifies customer queries and ensures customers find the answers they need quickly. As the perfect complement, Agent Helper provides assistance to customer service reps with answers to the most common customer questions, therefore enabling an efficient and consistent customer service journey. SearchUnify's Community Helper further enhances customer service by expanding the reach of FAQs and contact resources to the most relevant and recent content, powered by a strong AI engine. Enhanced knowledge management is also achievable with KCS Enabler through guided knowledge capture and automatic indexing of content, shrinking time-to-resolution. Lastly, predictive Escalation Predictor is powered by intelligent analytics and notifications, providing relevant insights and helping to handle customer service issues before they arise.

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Pricing

Free Trial Available
SearchUnify Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

SearchUnify Features

Show Feature Explanation

User Journeys

Helps to measure the overall experience the user had while interacting with the system

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Visitor Insight

Insight into on-site visitor behavior to get a full understanding of what interests them.

Custom Workflows

Facility to create workflows with custom stages, process, and status.

Search

Search words or texts from your content

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Community Management

Helps in connecting and managing with the community to solve clients queries

Customer Engagement

Enables the brand to maintain contact with their potential customers

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

SearchUnify Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

SearchUnify Custom

For 7 days Free Trial

Features

Drive Self-Service Success
Decrease Average Handle Time
Augment Support Efficiency
Increase First Call Resolution
Drive Knowledge-Centered Support
Maximize Your Customer Service ROI
Enhanced Information Findability
Proactive Decision Making
Breed Applications

Disclaimer: The pricing details were last updated on 04/09/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SearchUnify Pricing.