Home/Reputation Management Software/Reputology
Updated on: September 26, 2021

What is Reputology ?

Reputology - Reputation Management Software
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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Reputology

Manage Reviews from One Place
(51 Ratings) Write Review

Reputology is the review monitoring and management platform that helps businesses monitor, respond to, and analyze their online reviews. Engage unhappy customers quickly & track all the channels where customer feedback is happening: surveys, comment cards, Google My Business reviews, Facebook reviews, etc. And make meaningful, long-term improvements by uncovering the root causes for customer compliments and complaints.

Reputology Features Show All Features

Reputology Technical details

Support Business Hours Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number United States
Deployment SaaS/Web/Cloud Category Reputation Management Software

Reputology Pricing

Pricing ModelFree Trial , Subscription
Single Location
$49 /Month

$49 per Location per Month

Plan Features

  • Daily review monitoring
  • Email alerts
  • Analytics & Reporting
  • Hootsuite integration
  • Responsive phone & email support

Multiple Locations
$49 /Month

$49 per Location per Month

Plan Features

  • Daily review monitoring
  • Email alerts
  • Analytics & Reporting
  • Hootsuite integration
  • Responsive phone & email support
  • Custom alerts & summary reports
  • Unlimited users
  • Restricted permissions
  • Multi-location reporting & analytics
  • Workflow management tools
  • Dedicated Account Manager
  • Customer feedback & NPS module
  • Text Analytics module

Agencies
$49

$49 per Location per Month

Plan Features

  • Daily review monitoring
  • Email alerts
  • Analytics & Reporting
  • Hootsuite integration
  • Responsive phone & email support
  • Custom alerts & summary reports
  • Unlimited users
  • Restricted permissions
  • Multi-location reporting & analytics
  • Workflow management tools
  • Dedicated Account Manager
  • Customer feedback & NPS module
  • Text Analytics module
  • White label platform
  • Branded white label option
  • Client center to oversee all clients
  • Single sign on capability

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Disclaimer: The pricing details were last updated on 18/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Reputology pricing.

Reputology FAQs

Reputology is Reputation Management Software. Reputology offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Customer Review Platform
  • Response Management
  • Review Monitoring

Learn more about Reputology features.

No, Reputology does not provide API.

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Reputology Reviews

OVERALL RATING
4.8
Based on 51 Rating(s)
Rating Distribution
  • 88.2 %
  • 9.8 %
  • 2 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Joyce
JoyceSource : financesonline.com
(Reviewed on 19 September 2019) If you are searching for a user-friendly and customizable review platform then this is the right choice for you

PROS & CONS

What are the best aspects of this product?

Reputology is great software for multi-location businesses. We were searching for a tool that would help us to create custom segments, groups, emails and that would provide us with detailed analytics. This tool meets all our needs and expectations. It is intuitive and user friendly platform, it allows our team to respond quickly. We have found that the analytics and data is very helpful and accurate. I am very satisfied from Jack, he is always responsive and ready to take actions whenever we have some requests.

What aspects are problematic or could work better?

It took some time for Yelp reviews to appear into the dashboard, the old ones were pulled shortly after coming on board but we did receive new reviews.

What specific problems in your company were solved by this product?

This is a user-friendly platform that allows specific markets and departments to receive alerts and reports for the location. With this platform we can create custom email alerts and groups so we can respond quickly.

Are you a current user of this product?

Yes

...more
Marshall
MarshallSource : financesonline.com
(Reviewed on 16 September 2019) Intutive product that helps you to increase ratings

PROS & CONS

What are the best aspects of this product?

Reputology allows us to manage all out reviews into simple software dashboard, we are even provided with great analytic resource for our setbacks and gains. I love the surveys we use whenever our client wants to check out. It allows us to set a threshold to ask the users to share the content on social channels. We can even choose which sites to ask to push to, this helps us to increase our ratings on specific sites.

What aspects are problematic or could work better?

I miss an option to post responses via Reputology instead just monitoring them. Also, it would be great to assign a task within the product for another team members.

What specific problems in your company were solved by this product?

Reputology is our important tool for monitoring reviews. With this program we can help our clients to increase their ratings and to change their online perception. Through Reputology we managed to focus on online reviews so we can increase and engage the reviewers, and I believe this is most because of the survey functionality.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
(Reviewed on 30 October 2018) "So far so good"

What do you like best?

The constant touch points from Jack and that there's a central hub of reviews I can check at-a-glance.

What do you dislike?

No Yelp and I would say that's about it. Not liking that there's a minimum of characters required to complete this survey.

What business problems are you solving with the product? What benefits have you realized?

None so far.

...more
Source : g2crowd.com
(Reviewed on 19 October 2018) "Great experience so far."

What do you like best?

The platform is easy to use, the reporting is stout, the organization is phenomenal. I love the software.

What do you dislike?

Would love to see more sites monitored in my focus niche (senior care.

Recommendations to others considering the product

My experience has been nothing but pleasant. The sales process to the onboarding process to the actual implementation of the system has been seamless.

What business problems are you solving with the product? What benefits have you realized?

This platform allows us to monitor the online reputations of our clients, report to them when negative reviews are received, and respond accordingly quickly and effectively.

...more
Penny
PennySource : financesonline.com
(Reviewed on 14 October 2018) Great tool for monitoring feedback

PROS & CONS

What are the best aspects of this product?

Great tool for small-sized businesses, it keeps you on top of the reviews you are receiving on sites like Google, Foursquare, Yelp and many others. This is great solution that helps us to provide great customer service and to address issues in less time. It allows us to respond to every kind of review whether it is negative or positive one.

What aspects are problematic or could work better?

I cannot find anything to dislike. I wish this program is free but I also understand a need for profit.

What specific problems in your company were solved by this product?

Reputology helps us to track and address negative reviews, to respond to those who are not satisfied and to improve the business. When we get a review whether positive or negative we share it with other team members so they can find a way to improve something. We are able to award those who are doing great job and help other employees to become better.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
(Reviewed on 05 October 2018) "Flexible and Responsive Team"

What do you like best?

Reputology was recommended by a member of a Facebook group I belong to as a great tool they use to monitor online reviews. I requested a demo and received an immediate response. The demo blew me away! Reputology offers the analytics that I was looking for and then some. It will definitely help our clients monitor their online reputation while addressing concerns from their customers.

What do you dislike?

I don't really have any dislikes at this time.

Recommendations to others considering the product

They are very responsive to your questions and concerns and willing to work with you to ensure a great experience which is a huge asset when you are just getting started.

What business problems are you solving with the product? What benefits have you realized?

We recently started working with a company that has multiple businesses in the same community and were looking for a way to determine how their businesses are perceived online. Reputology fits the bill by saving our team hours of combing through reviews to analyze their online footprint. Additionally, Reputology provides the ability for our client to move beyond the paper surveys they currently use and instead direct their guests to an online survey which can be more easily tracked.

...more
Source : g2crowd.com
(Reviewed on 23 August 2018) "Impressed with Reputology "

What do you like best?

Reputology is great a keep everything in one place and then letting me know if there is ever a review missed.

What do you dislike?

It's doesn't have the prettiest backend.

What business problems are you solving with the product? What benefits have you realized?

It helps to ensure that I haven't missed any online reviews and recaps the week nicely with an email.

...more
Source : g2crowd.com
(Reviewed on 18 May 2018) "Great online reputation monitoring service"

What do you like best?

I really like how it takes information from many different sites and brings all information to me! I don't have to go to many sites to track the reviews and comments. The data is put into charts that help the presentation to company executives. I am very excited to be using this prodcut

What do you dislike?

At this time I do not have any dislikes, I am enjoying the ease of use of reputology and honestly have no issues to report at all

Recommendations to others considering the product

I think it is a great product and it is easy to use definitely worth the investment!

What business problems are you solving with the product? What benefits have you realized?

At this time I am able to look at all of the comments from multiple sites and decide if there are changes that may need to be made as a result

...more
Source : g2crowd.com
(Reviewed on 22 March 2018) "An essential tool for online review monitoring"

What do you like best?

Web-based application, easy to use on any device, well-designed interface, Hootsuite integration..

What do you dislike?

Would like the ability to adjust the parameters on auto-generated reports.

What business problems are you solving with the product? What benefits have you realized?

We use Reputology to manage reviews for 9 properties. It allows us to collaborate as a team and always know the status of a review. The notes feature allows us to document progress and keep a record of all responses. The reporting is simple and efficient. What used to take us hours each day is now streamlined into a smooth, efficient process. Awesome time saver!

...more
Mona
MonaSource : financesonline.com
(Reviewed on 03 February 2018) It saves lot of time

PROS & CONS

What are the best aspects of this product?

Reputology saves us lot of time, we don’t have to check for reviews on each site across the internet. We can focus more on running our business efficiently instead or searching for a reviews and to find out about our reputation. We have all reviews in one place, and this helps us to improve something or to better manage our company and service. I like the integration with Hootsuite because we can keep everything in one place.

What aspects are problematic or could work better?

In my opinion the price is high for small businesses, I have two sources to get emails when I have a review, and the first one alerts me before Reputology so I’m paying for one website to monitor reviews.

What specific problems in your company were solved by this product?

Reviews are very important for running our business, we have to know what our clients like or dislike so we can make better decisions and improve our services. We are able to turn unsatisfied client into happy one.

Are you a current user of this product?

Yes

...more
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Reputology Screenshots

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com