VAANI |
| Description | Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance. Read more | Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their employees in real-time, send emails and control phone calls with a single click. The software further helps users to make high definition video and audio calls, send/reply to fax mails, besides leveraging end-to-end encrypted messaging with IM and audio notes with VoiceMail. Zultys MXIE communications are quintessentially flexible when it comes to the operational part and thus, communications can be handled from anywhere with a secure Internet connection. The tool allows clients to configure and design their communication windows in the desired manner and thus, conforming to basic rules is certainly not among all that Zultys MXIE has to offer. An integrated MXConnect feature allows clients to switch phones and devices within minutes, thus letting them be contacted on that particular device that is in use at the moment. Further, Zultys is fully integrated with Outlook and MX web meets and conferences. Read more |
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Dialpad is praised for its user-friendly interface, ease of setup and use, and extensive features. Users appreciate its call quality, collaboration tools, integrations with other software, and mobile app. However, some reviewers have noted occasional technical issues, limited customization options, and a learning curve for new users. Overall, Dialpad is generally well-received for its user-friendly design, rich features, and effective communication capabilities. |
MXIE users commend its ease of use, reliability, and feature-richness. They appreciate its user-friendly interface, straightforward call routing and voicemail features, and integration with productivity tools. Moreover, users find the system dependable, with minimal downtime or call quality issues. They also value the wide range of features available, including video conferencing, collaboration tools, and advanced call analytics. However, some users have reported occasional integration challenges and a learning curve for new users. Additionally, a few users have mentioned limited customization options and varying customer support experiences. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pro $75.00 $75.00 per user / month Enterprise Custom |
Zultys MXIE Custom |
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View Detailed Pricing
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VoiceIQ
5 Based on 1 Ratings 
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4.7 Based on 63 Ratings 
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3.9 Based on 10 Ratings |
uContact
4.6 Based on 80 Ratings 
Vocantas Communicate
4.5 Based on 15 Ratings
ice Contact Center
3.9 Based on 10 Ratings |
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Located in: Sunnyvale, California |
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Not available https://www.dialpad.com/products/inbound-call-center/ |
+1 408-328-0450 https://www.zultys.com/products/unified-communications/mxie-software/ |
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