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Aloware

Contact Center Operations Software

4.3 549 user ratings

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Overview

Description Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance. Read more Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their employees in real-time, send emails and control phone calls with a single click. The software further helps users to make high definition video and audio calls, send/reply to fax mails, besides leveraging end-to-end encrypted messaging with IM and audio notes with VoiceMail. Zultys MXIE communications are quintessentially flexible when it comes to the operational part and thus, communications can be handled from anywhere with a secure Internet connection. The tool allows clients to configure and design their communication windows in the desired manner and thus, conforming to basic rules is certainly not among all that Zultys MXIE has to offer. An integrated MXConnect feature allows clients to switch phones and devices within minutes, thus letting them be contacted on that particular device that is in use at the moment. Further, Zultys is fully integrated with Outlook and MX web meets and conferences. Read more Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities. Read more
Pricing Options
  • Free Trial Available
  • Starts at $75.0. Offers Custom plan.
  • Free Trial Not Available
  • Zultys MXIE Offers Custom plan.
  • Free Trial Not Available
  • Starts at $250.0. Offers Free-forever plan.

Technical Details

Organization Types Supported
  • Not available
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • Not available
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • Not available
  • 24/7 (Live rep)
  • Business Hours
  • 24/7 (Live rep)
  • Business Hours
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
4.3/5 207 user ratings
4.1/5 61 user ratings
4.3/5 549 user ratings
Rating Distribution
  • Excellent

    53.6%
  • Very Good

    32.4%
  • Average

    9.7%
  • Poor

    1.9%
  • Terrible

    2.4%
  • Excellent

    39.3%
  • Very Good

    31.1%
  • Average

    26.2%
  • Poor

    1.6%
  • Terrible

    1.6%
  • Excellent

    55.4%
  • Very Good

    31.3%
  • Average

    7.1%
  • Poor

    3.8%
  • Terrible

    2.4%
User Sentiments

    User-Friendly Interface, Call Recording & Transcription, Extensive Integrations, Responsive Customer Support

    Connectivity Issues, Call Drops, AI Transcription Inaccuracies, Limited Dashboard Functionality

    Not Available

    User-friendly Interface, Extensive Integrations, Comprehensive Call Tracking, Robust Texting Features

    Mobile App Usability Issues, Occasional Software Glitches & Crashes, Inconsistent Call Routing, Limited Call Rotation Functionality

Review Summary

Dialpad is praised for its user-friendly interface, ease of setup and use, and extensive features. Users appreciate its call quality, collaboration tools, integrations with other software, and mobile app. However, some reviewers have noted occasional technical issues, limited customization options, and a learning curve for new users. Overall, Dialpad is generally well-received for its user-friendly design, rich features, and effective communication capabilities.

MXIE users commend its ease of use, reliability, and feature-richness. They appreciate its user-friendly interface, straightforward call routing and voicemail features, and integration with productivity tools. Moreover, users find the system dependable, with minimal downtime or call quality issues. They also value the wide range of features available, including video conferencing, collaboration tools, and advanced call analytics. However, some users have reported occasional integration challenges and a learning curve for new users. Additionally, a few users have mentioned limited customization options and varying customer support experiences.

Based on user reviews on G2 and Capterra, Aloware is generally well-received for its ease of use, customizable dashboards, and reporting capabilities. It is praised for being intuitive and user-friendly, with reviewers highlighting its simple setup process and straightforward interface. Additionally, Aloware's customer support is frequently commended for being responsive and helpful. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the cost-effectiveness of the software. Overall, Aloware is considered a solid option for businesses seeking a user-friendly and customizable field service management solution, although it may not be the most budget-friendly choice.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $75.0. Offers Custom plan.
  • Free Trial Not Available
  • Zultys MXIE Offers Custom plan.
  • Free Trial Not Available
  • Starts at $250.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Pro $75.00 $75.00 per user / month

Enterprise Custom

Zultys MXIE Custom

Free Free

Business $250.00 $250.00 per month

 
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Vendor information

Company Details

Not available

Located in: Sunnyvale, California Located in: Encino, CA - 91436
Contact Details

Not available

https://www.dialpad.com/products/inbound-call-center/

+1 408-328-0450

https://www.zultys.com/products/unified-communications/mxie-software/

+1 818-740-5020

https://aloware.com/

Social Media Handles

Not available

Not available

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