Chorus

About Chorus

Deep Dive with Clara AI

Chorus is an intuitive conversation intelligence platform that helps companies to capture and analyse customer-centric calls, emails and meetings on the go, besides helping them make better decisions facilitating enhanced sales. It comes loaded with a variety of video conferencing, sales engagement, dialer and other enterprise centric solutions helping users to record and analyse every conversation in detail. The platform runs through company-specific sales and business processes, identifying appropriate themes and patterns in every conversation and highlighting the important moments automatically. Companies can also launch learning programs for their teams to meet specific sales needs. Chorus provides detailed insights into customer-centric interaction, which enables businesses to discover what is happening across their sales pipeline and where they need to focus to create successful relationships. In addition, the offered insights can be used to analyse trends about relevant conversation topics, such as product features, objection handling, pricing or competitors. Real-time integrations with external platforms and tools help with strengthening individual workflows across various departments, like communication, automation, scheduling and more.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

60%
Momentum

63%
Popularity

89%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Chorus Features

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Conversation Intelligence Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%

AI/Machine Learning

Call Tracking

Intent Recognition

Keyword Filtering

Real-Time Data

Trend Analysis

Natural Language Processing

Call Recording

Facility to record calls with a set of conditions and compliance

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Access Controls/Permissions

Employee Coaching Tools

Notes Management

Tagging

Trend/Problem Indicators

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Qualification

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Chorus Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Chorus Custom

Features

Call Recording
AI for Revenue Teams
Onboarding & Skill Development
Deal Visibility
Measure Team Performance
Market Intelligence
Mobile
Roles & Permissions
Integrations
- Salesforce Integration
- Zoom Integration
Implementation

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Disclaimer: The pricing details were last updated on 20/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Chorus Reviews

User Sentiments

Call Recording, AI-powered Meeting Insights, Easy to Use Interface, Useful for Training & Onboarding

Inaccurate Transcriptions, Occasional Recording Issues, Limited Integrations, Cumbersome Search Functionality

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Review Summary

Chorus AI garners praise for its intuitive interface, ease of use, and ability to accurately capture and analyze sales conversations. Users appreciate its robust features, including real-time transcription, call analytics, and coaching tools. However, some reviewers express concerns about its pricing and the occasional occurrence of technical glitches. Chorus AI's compatibility with various CRM systems and its positive impact on sales performance are also highlighted as key strengths.

Pros

Automates and streamlines sales processes through AIpowered insights and recommendations.
Provides valuable insights into customer interactions and conversations, empowering sales teams to identify opportunities and improve performance.

Cons

Some users have reported initial setup and integration challenges.
May require training and adjustments for sales teams to fully utilize its features and capabilities.

Chorus Reviews

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