Home/New SaaS Software/CFN Insight
Updated on: October 28, 2021

What is CFN Insight ?

CFN Insight - New SaaS Software

CFN Insight

Journey Mapping Software
(3 Ratings) Write Review

CFN Insight is the most advanced SaaS-based journey mapping software on the market. With CFN Insight™, you can identify every customer touchpoint, assign a business owner who is accountable for improving the appropriate metrics and success of their touchpoints, and who can manage the workflow of changing and improving your overall CX. Combined with multiple touchpoint visualizations, action scorecards, and robust reporting, your business will be able to drive real action and change that leads to financial results.

CFN Insight Features

CFN Insight Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Denver, Colorado
Deployment SaaS/Web/Cloud Category New SaaS Software

CFN Insight Pricing

Pricing ModelFree Trial , Quotation Based


  • 4 Authors
  • 20 Maps
  • 2 Hours training/year
  • 2 Hours consulting/year
  • 50 GB Storage
  • Unlimited Viewers
  • Daily Backups
  • Next-Day email, Phone
  • Pre-built Templates


  • 7 Authors
  • 40 Maps
  • 4 Hours training/year
  • 4 Hours consulting/year
  • 100 GB Storage
  • Unlimited Viewers
  • Daily Backups
  • Same Day email, Phone
  • Pre-built Templates
Enterprise Standard


  • 10 Authors
  • Unlimited Maps
  • 6 Hours training/year
  • 6 Hours consulting/year
  • 150 GB Storage
  • Unlimited Viewers
  • Daily Backups
  • Priority email, Phone
  • Pre-built Templates
Enterprise Premium


  • Unlimited Authors
  • Unlimited Maps
  • 9 Hours training/year
  • 9 Hours consulting/year
  • Unlimited GB Storage
  • Unlimited Viewers
  • Daily Backups
  • Priority email, Phone
  • Pre-built Templates
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 27/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CFN Insight pricing.

CFN Insight FAQs

CFN Insight offers the following functionalities:

  • Backup
  • Analytics
  • Data Import-Export
  • Dashboard
  • Behavior Management
  • Predictive Analysis
  • Collaboration
  • Templates

Learn more about CFN Insight features.

No, CFN Insight does not provide API.

Ask the Community View Community

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CFN Insight Reviews

Based on 3 Rating(s)
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Partner in Information Technology and Services
Partner in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 27 July 2017) "Finally a customer journey mapping solution"

Describe the project or task the product helped with:

I lead journey mapping exercises for many companies. Until I learned about CFN Insight, I had to use basic programs like MS Word or other programs to electronically document the final maps. Now I can create the maps electronically and turn it over to the client for ongoing monitoring and updating.

What do you like best?

Because this SaaS solution is built for journey mapping, it perfectly fits all my needs for helping my clients create and maintain their touch points. Companies often have hundreds of touch points, but CFN Insights can focus the company on the touch points that result in the greatest return. CFN Insights gives my clients a way to continually update their maps, run reports, link touch points to metrics, focus on moments of truth, address pain points, assign owners, and much more.

What do you dislike?

It would be great to edit in full screen.

Recommendations to others considering the product:

They offer a two-week free trial but it will be important to obtain buy-in from others in the company before starting the trial so you don't waste the two weeks talking to other teams.


Videos on CFN Insight

Journey Mapping CFN Insight Demo 2019
Journey Mapping CFN Insight Demo 2019
CFN Insight


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