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Updated on: September 16, 2021

What is UXPressia ?

UXPressia - UX Software
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UXPressia

A CJM tool to build maps and personas
(82 Ratings) Write Review
SW Score Review in Progress

UXPressia is a Customer Journey Mapping (CJM) tool that helps in creating impact maps and personas, allowing you to design and deliver an enhanced customer experience.You can also make an analysis of the touchpoints in multi-channel interactions.This strong customer experience mapping tool can be customized as per your business needs and requirements.It can be used across various platforms like Android, iOS, Windows etc.With its use, you can realize how customers move through the sales funnel.If you are a designer, a better understanding of the user context can be achieved with this tool.

UXPressia Features Show All Features

UXPressia Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Mateo, California
Deployment SaaS/Web/Cloud Category UX Software

UXPressia Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • 1 project
  • 1 Customer journey maps
  • 1 persona
  • 1 impact map
  • Email sharing with 1 user
  • Export PNG
  • Comments
  • Support: Email support
Professional
$20 /User/Month
Billed Yearly

Features

  • Includes features of Forver Free plan, plus
  • Unlimited Projects
  • Unlimited Customer journey maps
  • Unlimited personas
  • Unlimited impact maps
  • Unlimited Email sharing
  • Export: Vector PDF, PNG
  • Branding
  • Presentation mode
  • Embed code support
  • Multiple personas view
  • Integrations: Google analytics, Mixpanel
  • Direct link access to project
  • User roles and teams
  • Azure AD integration, SSO, MFA
  • Support: Live chat and email support
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about UXPressia pricing.

UXPressia FAQs

UXPressia is UX Software. UXPressia offers the following functionalities:

  • For Mobile
  • For Websites
  • User Journeys
  • User Research

Learn more about UXPressia features.

No, UXPressia does not provide API.

Ask the Community View Community

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UXPressia Reviews

OVERALL RATING
4.5
Based on 82 Rating(s)
Rating Distribution
  • 73.7 %
  • 15.8 %
  • 10.5 %
  • 0 %
  • 0 %
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Justin E
Justin ESource : g2crowd.com
(Reviewed on 06 March 2020) "Not only a tool but a mentor"

What do you like best?

UXPressia really changed my life in that it gave me the opportunity to really learn how to do a Customer Journey Map (both in supplying a tool but the knowledge on how to do a CJM).

This is definitely a tool to use in your toolbox to perform all your UX research.

What do you dislike?

Nothing to dislike yet! I love the fact that I can do a huge amount of my process here!!

Recommendations to others considering the product:

Give it a go. You can sign up and try it, that is how I started using UXPressia :)

What problems are you solving with the product? What benefits have you realized?

UXPressia has really helped me develop my customer journey mapping skill and how it can all fit in an overall ecosystem.

...more
User in Design
User in DesignSource : g2crowd.com
(Reviewed on 17 February 2020) "All that you need for documenting a user research in 1 place"

What do you like best?

1. I loved how easy and intuitive is the CMJ flow as Personas.

Before I've struggled to find a tool on the market that would reflect the way I'm creating personas offline. Some of the tools ask to create personas in the survey manner, while it's more natural to iterate the board when all the content blocks presented in the same canva.

2. A also love templates and customizability of the tools.

3. I also loved that you can add your own branding to the project area.

What do you dislike?

1. Logo and branding could be improved, but the experience is great overall.

2. I've spent some time trying to organize the folders and projects. I was looking for more actions to do with a project (hidden in the 3 dots icon) and each time I'd accidentally delete the project. This flow felt a little clumsy.

Recommendations to others considering the product:

Maybe update online branding to create a stronger trust.

What problems are you solving with the product? What benefits have you realized?

Documenting all the user research insights in one cohesive presentation.

This is really helpful.

...more
Source : g2crowd.com
(Reviewed on 11 January 2019) "Easy to use and easy on the eyes!"

What do you like best?

I love that UXPressia has the auto-generate persona feature. They have a wide variety of photos and names to choose from based on the location you're creating for. It takes the guess-work out of trying to come up with our own. HUGE time saver!

What do you dislike?

I wish the customer journey creation tool was as easy to use as the persona creation tool, but it's close.

Recommendations to others considering the product

Pay for a full year in advance. They cut 2 months off the total price!

What business problems are you solving with the product? What benefits have you realized?

We recently created (and blew up into poster size personas that we hung all around our board room. This really helps us when we're discussing products and services.

...more
User in Banking
User in BankingSource : g2crowd.com
(Reviewed on 11 January 2019) "Easy to use and easy on the eyes!"

What do you like best?

I love that UXPressia has the auto-generate persona feature. They have a wide variety of photos and names to choose from based on the location you're creating for. It takes the guess-work out of trying to come up with our own. HUGE time saver!

What do you dislike?

I wish the customer journey creation tool was as easy to use as the persona creation tool, but it's close.

Recommendations to others considering the product:

Pay for a full year in advance. They cut 2 months off the total price!

What problems are you solving with the product? What benefits have you realized?

We recently created (and blew up into poster size) personas that we hung all around our board room. This really helps us when we're discussing products and services.

...more
Source : g2crowd.com
(Reviewed on 14 August 2018) "Best tool for CJM"

What do you like best?

I can easily create professional looking maps. And I can use them not only for myself and my team, but it's not ashamed to show these maps to CEO and other departments (when compared with maps built with spreadsheets.

I can easily create as many maps as needed for my complex product and link them together.

"Impact maps" is a powerful feature which helps to brainstorm ideas in the context of business and customers goals.

What do you dislike?

Small text size in some areas. Hard to read it.

What business problems are you solving with the product? What benefits have you realized?

No more sticky notes falling off the wall!

Their blog helped us to improve our understanding of CJM technique.

...more
Consultant in Design
Consultant in DesignSource : g2crowd.com
(Reviewed on 14 April 2020) "Great product for customer journey mapping"

What do you like best?

We have been using the tool for the last couple of years, when working with our clients. Generally the client love the tool, as it has a very clean interface. Overall, the tool is very intuitive and easy to use and any one can pick it up and use it straight way.

The tools has great features:

1. Templates

Great range of templates that are available to use, we like that it covers a variety of different sectors.

2. Impact assessment

This is a brilliant feature in the tool, it helps bring everything together. It is great that you can create a journey map and link both the personas and impact assessment with the map. This really helps when working with clients, as you walk them through the full journey.

3. Collaboration

Remote collaboration is dream on this tool and would recommend you try this with your clients

What do you dislike?

While it is a great tool, some of the areas could be improved:

1. It would be great and very helpful if it was integrated with Jira or even confluence

2. The format of the downloads could be improved

Recommendations to others considering the product:

Try the free plan, first to see if it will meet your need and then commit to the pro plan

What problems are you solving with the product? What benefits have you realized?

We have been using this tool to map out the current "as is" customer journey to understand the user experience and pain points. We then use the same tool to be map "to be" customer journey this allows us to understand where improvements have been made.

The swim lane are not pre-defined you can change the titles to make it more reflective to the client that you are working with.

...more
User in Graphic Design
User in Graphic DesignSource : g2crowd.com
(Reviewed on 25 February 2020) "UXPressia Review"

What do you like best?

I liked the look and feel of it. They handle layout and overflow well. There is a great amount of customization.

What do you dislike?

I wish the element selection was better. From my experience, you have to select each item separately. It would be great if you could add multiple elements to the page at once.

What problems are you solving with the product? What benefits have you realized?

Solving the best way to present a student competition to users.

...more
Source : g2crowd.com
(Reviewed on 28 August 2018) "This is the software that my Customers like to use in the company."

What do you like best?

I use this software for the company where I work because I am a graphic designer and I need a software in which I can develop in the advertising area of the company creating a series of maps for the different branch offices of the company and this software is definitely which best suits that objective.

About the things that I like about UXPressia, mainly, is that all the designs and business projects that I create through this software are very professional. When it comes to the maps that I have to create to add them to the other designs I create them in the easiest and simplest way because this software is very simple to be able to develop and use, if I want to share them with my co-workers I do it because UXPressia also comes with that option. I can create all the map designs that I want because there is no limit, the only limit here is you because this software lets you be very free and lets you work your way and how you feel more comfortable and I love that.

I definitely like this software because it locates the exact address of the company, so it also guides customers, suppliers and other interested parties.

And finally, I really like the price.

What do you dislike?

These are some things that I do not like about this software:

1.- Not available for the most Product Marketing projects.

2.- Little connection with other software.

3.- It has very few export options and it has not enough because many of us use PNG and it lacks that option, a colleague also told me that it did not have the PDF option.

4.- I do not like the text fonts because it makes the texts look pixelled.

Recommendations to others considering the product

It is well known that this software is very easy to use and also helps a lot but I would like to add a couple of functions to improve the projects and designs.

But if you tell me that if I recommend this software, of course, UXPressia would complement your business and make it much easier to locate and more attractive to the public, do not hesitate to obtain it, and take advantage of it at a good price.

What business problems are you solving with the product? What benefits have you realized?

Yes, I feel that the company has improved a lot since we have been using this software because UXPressia taught us to be more responsible and to be much more interested in our customers because not everything is about the image of the company but also the interest of the customer.

As a designer of the company, it helped me a lot; to be more creative and play my way.

It also helps customers to locate themselves and be able to reach the nearest branch or one of their preference.

...more
Source : g2crowd.com
(Reviewed on 23 June 2018) "So far we have been pretty happy with the service."

What do you like best?

We zeroed down on after having a close look at alternatives in the market.

What do you dislike?

There are a few tweaks I would make for ease of use. Also it would be great to have other exporting options as well beside PNG and PDF.

What business problems are you solving with the product? What benefits have you realized?

It helps our designer a lot. It helps as to create more user friendly and intuitive customer journeys.

...more
User in Graphic Design
User in Graphic DesignSource : g2crowd.com
(Reviewed on 25 February 2020) "An extremely useful tool for improving user experience on websites."

What do you like best?

I enjoy the persona and customer journey mapping sections of UXPressia. I feel that these sections really get you thinking about how your website can improve in meeting the needs of your target audience.

What do you dislike?

I feel that UXPressia could be made better if it had a section of creating site maps in the site. I had to outsource and find a decent site map maker, which took some extra time.

What problems are you solving with the product? What benefits have you realized?

I have used UXPressia to overcome potential obstacles with the experience of my site's users. I have had greater awareness of the emotions that my site's users may experience when they visit my site, which in turn helps me to improve my site.

...more

Videos on UXPressia

UXPressia - Customer Journey Map, Personas and Impact Map Free Online Too
UXPressia - Customer Journey Map, Personas and Impact Map Free Online Too
A Tour Around UXPressia

UXPressia Screenshots

Sharing functionality
Sharing functionality
Sharing functionality

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com