UXPressia

Pros: I'm writing from an acquisition point of vu. The procurement of this product is simple and the support of the staff is beyond comparison. Whether it be a technical issue, a billing question or other, the staff is knowledgeable, and supportive throughout the process. Thank you for keeping it simple. Great work.

Cons: I am very satisfied with the product and the company behind the product.

Overall: Excellent experience overall.

Pros: The icons are cute and up-to-date. It was also very straightforward and can be picked up immediately without the need for a tutorial.

Cons: sometimes it's a bit difficult to figure out where I'm supposed to click to import or place images, or if I have to open an image block just to place an image.

Pros: I loved everything about this tool, very easy to use!

Cons: don't have any commons on this section!

Overall: I am a student and we made some cases using Service Blueprint and customer journey map, and I've used UXPressia on my exams.

Pros: easy to use and cover all business needs

Cons: Really can not think about something , it is an amazing software and I am highly recommend to any employee or manager

Overall: I used it for drafting all my employees training plans in addition to change department process and I am going to use it for drafting my customer journey

Pros: links person to journey map. built in images for channels and user emotions are spot-on. Journey map software organized my thoughts for me.

Cons: no cons

Overall: easy setup -- no learning curve.

Pros: Controls aesthetic execution so that even ya design agnostic folks can make surprisingly beautiful personas

Cons: I have two complaints. No easy way to put lengthy personas into print ready format or export at 300dpi. Secondly, no way to change the accent color on a lot of the modules

Overall: Delightful

What do you like best?

What do you dislike?

Recommendations to others considering the product

What business problems are you solving with the product? What benefits have you realized?

Pros: they add functionality regularly and I have seen them incorporate my feedback into the product. High regards for their customer-service. Extremely stable and beautiful product. ticks all the boxes at a great price.

Cons: Features with specific cells-- options for specific cells. can't have everything!

Overall: it's magic to just SHOW people what your customers go through trying to use your product. people get it instantly. no documentation can come close to just showing a true customer journey.

Pros: UXPressia is a great tool to help designers create visualizations of their research and findings in the forms of personas, customer journey maps and impact maps. UXPressia allows you to easily create these visualizations by choosing custom templates geared to what you need and they go along way when trying to communicate vision to other team members.

Cons: This software is great to use but I wish that some basic functions such as deleting personas or customer journey maps are made more easily accessible. I struggled to figure out how to do it and then had to google to find the answer.

Overall: Overall, I think UXPressia is a great product and I would recommend it to others.

Pros: I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style.

Cons: The price is a little high for individual use. Also, it seems that integration with other software is not available.