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Updated on: July 22, 2019
What is UXPressia ?
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UXPressia - UX Software : SaaSworthy.com
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A CJM tool to build maps and personas
(31 Ratings) Write Review

UXPressia is a Customer Journey Mapping (CJM) tool that helps in creating impact maps and personas, allowing you to design and deliver an enhanced customer experience.You can also make an analysis of the touchpoints in multi-channel interactions.This strong customer experience mapping tool can be customized as per your business needs and requirements.It can be used across various platforms like Android, iOS, Windows etc.With its use, you can realize how customers move through the sales funnel.If you are a designer, a better understanding of the user context can be achieved with this tool.

UXPressia Features Show All Features

UXPressia Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact San Mateo, CA
Deployment SaaS/Web/Cloud Category UX Software

UXPressia Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does UXPressia cost ?
The pricing for UXPressia starts at $20.0 per user per month. UXPressia has a single plan - Professional at $20.0 per user per month. UXPressia offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Forever free

The Features of Free Plan are

  • 1 project
  • 1 cj map
  • 1 persona
  • 1 impact map
  • Share project with 1 user
  • SSL security
$20 /User/Month

$20 Per Month Per User Billed Anually or $24 Per Month Per User Billed Monthly

The Features of Professional Plan are

  • Infinity Number of Projects
  • Infinity Number of cj maps
  • Infinity Number of personas
  • Infinity Number of impact maps
  • Share with Infinity Number of users
  • SSL Security
  • Export to pdf and png
  • Same day email support
  • User Management


The UXPressia Software offers Pricing Plan on Quote-Basis.

Please Contact the vendor to get the Detailed Pricing Information.

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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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UXPressia Reviews

Based on 31 Rating(s)
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Jorge L.Source : capterra.com
(Reviewed on 09 July 2019)
It's a pleasure to buy from this firm

Pros: I'm writing from an acquisition point of vu. The procurement of this product is simple and the support of the staff is beyond comparison. Whether it be a technical issue, a billing question or other, the staff is knowledgeable, and supportive throughout the process. Thank you for keeping it simple. Great work.

Cons: I am very satisfied with the product and the company behind the product.

Overall: Excellent experience overall.

Frances G.Source : capterra.com
(Reviewed on 07 July 2019)
Easy to use, user-friendly and convenient

Pros: The icons are cute and up-to-date. It was also very straightforward and can be picked up immediately without the need for a tutorial.

Cons: sometimes it's a bit difficult to figure out where I'm supposed to click to import or place images, or if I have to open an image block just to place an image.

Samuel L.Source : capterra.com
(Reviewed on 20 May 2019)
UXPressia is a great tool

Pros: I loved everything about this tool, very easy to use!

Cons: don't have any commons on this section!

Overall: I am a student and we made some cases using Service Blueprint and customer journey map, and I've used UXPressia on my exams.

Nour H.Source : capterra.com
(Reviewed on 08 March 2019)
Fantastic tool

Pros: easy to use and cover all business needs

Cons: Really can not think about something , it is an amazing software and I am highly recommend to any employee or manager

Overall: I used it for drafting all my employees training plans in addition to change department process and I am going to use it for drafting my customer journey

Gail S.Source : capterra.com
(Reviewed on 17 February 2019)
excellent web-based package

Pros: links person to journey map. built in images for channels and user emotions are spot-on. Journey map software organized my thoughts for me.

Cons: no cons

Overall: easy setup -- no learning curve.

Nicole C.Source : capterra.com
(Reviewed on 21 January 2019)
Persona and Journey Software That Kills It

Pros: Controls aesthetic execution so that even ya design agnostic folks can make surprisingly beautiful personas

Cons: I have two complaints. No easy way to put lengthy personas into print ready format or export at 300dpi. Secondly, no way to change the accent color on a lot of the modules

Overall: Delightful

Source : g2crowd.com
(Reviewed on 11 January 2019)
"Easy to use and easy on the eyes!"

What do you like best?

I love that UXPressia has the auto-generate persona feature. They have a wide variety of photos and names to choose from based on the location you're creating for. It takes the guess-work out of trying to come up with our own. HUGE time saver!

What do you dislike?

I wish the customer journey creation tool was as easy to use as the persona creation tool, but it's close.

Recommendations to others considering the product

Pay for a full year in advance. They cut 2 months off the total price!

What business problems are you solving with the product? What benefits have you realized?

We recently created (and blew up into poster size) personas that we hung all around our board room. This really helps us when we're discussing products and services.

Risa G.Source : capterra.com
(Reviewed on 08 January 2019)
Very good journey software that is affordable and lightweight.

Pros: they add functionality regularly and I have seen them incorporate my feedback into the product. High regards for their customer-service. Extremely stable and beautiful product. ticks all the boxes at a great price.

Cons: Features with specific cells-- options for specific cells. can't have everything!

Overall: it's magic to just SHOW people what your customers go through trying to use your product. people get it instantly. no documentation can come close to just showing a true customer journey.

Filza M.Source : capterra.com
(Reviewed on 01 December 2018)
UXPressia for Designers

Pros: UXPressia is a great tool to help designers create visualizations of their research and findings in the forms of personas, customer journey maps and impact maps. UXPressia allows you to easily create these visualizations by choosing custom templates geared to what you need and they go along way when trying to communicate vision to other team members.

Cons: This software is great to use but I wish that some basic functions such as deleting personas or customer journey maps are made more easily accessible. I struggled to figure out how to do it and then had to google to find the answer.

Overall: Overall, I think UXPressia is a great product and I would recommend it to others.

Verified ReviewerSource : capterra.com
(Reviewed on 08 October 2018)
Intuitive and reliable; knowing future problems without having to face them yet

Pros: I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style.

Cons: The price is a little high for individual use. Also, it seems that integration with other software is not available.

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Videos on UXPressia Youtube Official Channel

Capterra : UXPressia-Customer Journey Map, Personas and Impact Map Free Online Tool
Capterra : UXPressia-Customer Journey Map, Personas and Impact Map Free Online Tool

UXPressia Screenshots

Uxpressia Screenshots
Uxpressia Screenshots