ProductHero Alternatives and Competitors

Communication is An all-in-one team collaborative platform built on unified data and streamlined processes so it can resolve more conference quickly.

A customer communication platform that combines widgets, emails, social media, SMS, and your team into a single view. This ensures all your teammates have an impact on the overall customer experience.

SmartSupport unifies knowledge base software and community forums to deliver an all-in-one SaaS web self-service solution. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. Provide your customers and agents with the best answers while lowering the workload and support costs. SmartSupport’s search engine offers excellent search capabilities, relevancy and accuracy. Rely on natural language search, hit highlighting, faceted navigation, rich document handling, content tagging, and more to find the most relevant information.

Sociocs software is a platform used to manage single inbox for all customer communications. Monitor comments & replies, chat on messengers, online reviews & questions, SMS. Monitor the online reviews to support channels is in demand. Measure the performance of your team with interactions with multiple customers. It supports Mobile Android and iOS. Marketers, Small and Medium companies make use of the software.

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.

Changelogfy is a platform that enables users to easily share their release notes with their customers in a timeline format. The software can be used conventionally, or the user can leave it private if they are working on an internal or secret product. Users are provided with a subtle widget to install within the product, so the customers do not miss updates on their projects. One can post product updates in the timeline format through the easy tool provided by the software. Changelogfy enables customers to subscribe and receive their updates directly to their email inboxes every time a new update of the product is available. The software provides its users with integrations such as Slack that enables users to communicate with the entire team when there is a new update to the products or services. Users can customize the labels in their own way and also make the widget look like their business by customizing the theme.

Support.cc by 500apps software is an All-in-one helpdesk ticketing system used to support for your customers. The software offers tools to track engagements across channels with chat, email and social media for a better customer experience. Collaborate with teams to receive ticket and knowledge base reports on dashboards to automate workflows. Small, Medium companies make use of the software.

Trakdesk is a company born out of necessity. We felt that the current market for customer support software had become stagnant - we were completely disillusioned with what was available. Not only was the software available sluggish and outdated, it also had very limited user features and an unfriendly UI.

Saketa SharePoint Migrator is an online migration tool that offers limitless speed and boundless data. It comes with a wide range of migration modes, which include on-premise, cloud, and SharePoint version transfers. Besides, it includes features like selective migration, scheduling, PowerShell scripting, bulk editing, comprehensive record-keeping, etc., which makes the migration experience hassle-free. The software supports all SharePoint versions and ensures a high level of adaptability of data in the new versions without any difficulty. One gets to experience cloud storage, and if an organization wants to migrate all their files together, they can use Saketa SharePoint Migrator for a smooth migration of the entire file system to SharePoint lists and libraries. One can migrate any content, users, permissions, groups, and workflows too. It even caters to stress-free migration analytics where pre-migration detailed reports are created, which include all the possible errors pertaining to the content that might have occurred during the migration session. Users can even find a comprehensive log of every session and go through the reports created after the migration process. Lastly, one can use the Security Manager to render full security on all the sites with ease.

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Are you ready to eliminate time-consuming re-recordings of audio? Look no further than Overdub! Overdub is the perfect solution for anyone who wants to create a professional sound in their audio recordings. AI voice cloning powers Overdub to easily and quickly replace awkward or incorrect audio with what you meant to say. Instead of redoing a mistake, all you have to do is type it in and Overdub will take care of the rest. They can use Overdub to replace audio quickly and efficiently. Whether it's a mispronounced name, a stumbling voiceover, or a slip-up, Overdub has them covered. It's never been easier to create professional, high-quality audio. Start using Overdub today and start producing the professional audio you've dreamed of. With this user-friendly platform, all these audio recordings will sound perfect. Don't throw away valuable time over errors use Overdub to easily make corrections and start producing professional audio today.

The Tethr Platform delivers transformational insights for leading enterprises who put the Voice of the Customer at the center of their business. Tethr maintains compliance with a multitude of security, privacy, and regulatory measures to keep your data safe. This includes globally recognized standards, regulations, and requirements, including ISO, NIST, PCI, HIPAA, HITRUST, and state laws.

CallMiner is a cloud-based customer engagement and voice analytics technology that uses AI and machine learning to capture, transcribe, and analyze 100% of your customer interactions. The CallMiner Eureka platform turns your customers' and workers' voices into operational intelligence on a large scale. Dialog and sentiment visibility, agent performance control, and sensitive data redaction are all provided by Customer Engagement Analytics. You may analyze interactions at the lowest levels with CallMiner Eureka, deciphering nuance and identifying patterns and qualities that reveal new areas of opportunity. With this software, you may enhance your omnichannel analysis. Even if your channels aren't connected, you can gain AI and machine learning-powered insights that correlate text-based and audio interactions. Get the chance to bridge the dots between human understanding and the concrete actions needed to transform it into corporate growth. For transcription, redaction, and speech analysis, you get linguistic support. Get playbooks as well, which are step-by-step guidelines for achieving ROI. Additionally, obtain a mono to stereo audio call recording converter to allow analytics to be analyzed by customer and agent voices.

Nexidia provides the most innovative interaction analytics solutions available. Works with some of the world's largest contact centers, media and entertainment companies, government agencies, and legal firms.

Adalte Travel Platform software is for the travel trade experts published on Amazon Web Services Marketplace. This software provides ready-made solutions for tour operators and DMC. Users can customize their websites depending upon their needs and manage FIT and group reservations for customers to book online. Website content management such as service catalogs, hotel mappings, and management of customer data is achieved through this software. Additionally, one can manage prices of products, give special offers to customers, offer lucrative tour packages and manage the suppliers. The application is fully customizable and provides high security by its cloud storage and its online support. Adalte travel platform provides two solutions that are website CMS and tour operator CMS. The former contains professional website CMS, internet booking engine, travel catalog management and API manager. The solutions that come with the tour operator CMS are reservations management, supplier management, group management, etc.

VoiceBase is a speech analytics software that helps companies to turn voice data into useful insights. It is an AI-powered software that is capable of understanding sentiments in customers’ voices. In this way, it enables companies to discover new ways to maximise revenue, lower call centre costs and minimise compliance risk. VoiceBase comes with Intelligence and Natural Language Processing tools that can be used to turn raw, unstructured call data into informative, structured data, which can be easily analysed. The same tools can also be used to convert speech into text. VoiceBase is capable of automatically detecting and redacting the sensitive PCI/PII data present in the audio and transcript. It comes with 40 different types of paralinguistic metrics such as overtalk, silence, sentiment and dynamism. With these features, the tool detects and predicts even highly complex behaviour with great accuracy. Moreover, VoiceBase can even analyse chat, CRM data, email and other support data to offer a complete view of customer interactions.

Observe. AI is an AI-powered intelligent workforce platform for call centres. The platform changes contact centres by incorporating AI into all customer interactions, improving agent performance, and automating repetitive procedures that promote profitability and retention. It increases operational efficiency at scale by automating and streamlining procedures. Observe.AI also analyses every interaction with customers to scale greater, uniform experiences and optimise agent performance to improve empathy ratings by enhancing procedures, services, and products. It also aids in identifying the roadblocks that prevent sales agents from achieving one-call closures and advising them on how to improve exchange rates at scale. It also skillfully controls dangers and compliance, as well as redacting sensitive data to secure consumer information. Through its comprehensive view of client contacts, Observe.AI interprets and converts every encounter into business-improving analytics. It also boosts worker productivity via AI-driven assessments and coaching, resulting in a strong feedback mechanism that fosters steady learning across all client touch points.

For compliance and conduct risk automation, Cognitive View is a leading communication and collaboration monitoring technology. It also gives the actionable data needed to comprehend client experience and provide quality assurance. Customer communication data is analyzed by Cognitive View to identify conduct-related risk and compliance monitoring processes are automated. Cognitive View was founded in 2018 with the belief that there is an opportunity to combine artificial intelligence with deep domain expertise in regulatory compliance to provide regulated entities, regardless of their size, sector, or geographic location, with the tools they need to create a customer-centric culture and help prevent conduct-related issues. Provides a framework for real-time management of conduct-related risk, encourages good behavior, and improves workplace culture. Helps with customer experience, churn, and complaints management. To discover compliance breaches and knowledge gaps, compliance automation and quality management are used.

Allo-Media provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions. Automated scoring of leads and conversion. Identification of call generating campaigns.