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JivoChat

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Live Chat Software

4.5 541 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. Read more BirdSeed software is a Website Sales Center with powerful tools like live chat, meeting scheduling, FAQ, testimonials and more. Engage visitors directly with Knowledge Library, Video Showcase, Link Launcher. Understand prospects and engage your prospective customers with Scheduled Meeting. Small, Medium and Large companies make use of the software. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Not Available
  • Starts at $29.0. Offers Free-forever plan.
SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    77%
SaaSworthy Awards # 4 Highly Rated # 9 Most Popular
Not Available

Features

Total Features
9 Features
9 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Call Me Option Allows your visitors to speak to your agents directly over the phone
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.5/5 541 user ratings
    Not Available
    Rating Distribution
    • Excellent

      60.1%
    • Very Good

      31.6%
    • Average

      5.5%
    • Poor

      1.5%
    • Terrible

      1.3%
    Not Available
    User Sentiments

      Ease of Use, Real-time customer communication, Efficient customer support ticket management, Extensive integrations

      Limited Customization, Occasional Software Glitches, Inconsistent Mobile App Performance, Unintuitive Trigger Functionality

      Not Available
    Review Summary

    Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Not Available
    • Starts at $29.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Birdseed Plus $29.00 $39.00 per month

    Birdseed Pro $79.00 $99.00 per month

      Not Available
    View Detailed Pricing

    Screenshots & Videos

    Screenshots
    + 4 More
    BirdSeed screenshot
    + 3 More
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: San Francisco, California Located in: Orlando, Florida
    Contact Details

    888-670-4887

    https://www.zendesk.com/chat/

    +1 (407) 545-3544

    https://www.birdseed.io/

    Social Media Handles

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