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JivoChat

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WebGreeter logo
Live Chat Software

4.8 37 user ratings

Start Free Trial

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpOnClick logo
Live Chat Software

4.5 11 user ratings

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Overview

Description WebGreeter is software that helps enterprises to indulge in live chatting with minimum glitches and a smooth visitor experience. It offers live chatting services to over ten industries in 8 different time zones irrespective of their sizes. The solutions provided by the software are customisable and easy to use. Through WebGreeter, organisations are increasing their conversation rates online. It enriches the experience of clients by delivering an enhanced client experience. The software is operated by highly skilled professionals so getting solutions to problems is a matter of minutes. Further, it is a BI-driven software that helps its clients to better understand the customers’ needs. By opting for this software one can get a fully responsive CRM integration. Besides, one can get cross-platform support 24*7 through this platform. The software also includes social media integration services that help understand clients in an improved way. It also tracks the behaviour of the visitors to understand their requisitions. It assures immediate service provision to the visitors of its clients. Read more HelpOnclick empowers website owners to convert their visitors into paying customers and boost retention rate by 40 percent. Users only need an Internet connection along with a PC or mobile device to stay in touch with their customers 24/7. It also comes with a virtual agent that instantly replies to customer queries based on the knowledge-base. Live chat can be set up on the website within 5 minutes without the need for any programming skills. It enables customer support teams to chat from anywhere and provide in-depth answers to all queries. It seamlessly integrates with all types of devices as users can install apps onto their browser, directly on the Operating System, or even mobile devices. The Live Chat features include everything that the customers need to set up, customize, monitor, chat, and learn from live chat sessions. Once the setup has been completed by pasting a simple HTML code on the website of users, the tool can be customized to their needs. Read more
Pricing Options
  • Free Trial Available
  • Starts at $20.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $7.2.
SW Score & Breakdown

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    64%
  • Momentum
    61%
  • Popularity
    77%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    74%
  • Momentum
    65%
  • Popularity
    81%

Features

Total Features
7 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.8/5 37 user ratings
    4.5/5 11 user ratings
    Ratings Distribution
    • Excellent

      81.6%
    • Very Good

      15.8%
    • Average

      0%
    • Poor

      2.6%
    • Terrible

      0%
    • Excellent

      54.8%
    • Very Good

      38.7%
    • Average

      6.5%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $20.0. Offers Custom plan.
    • Free Trial Available
    • Starts at $7.2.
    Pricing Plans
    Monthly Plans Annual Plans

    Classic $20.00 $20.00 per user / month

    Deluxe $30.00 $30.00 per user / month

    Power $50.00 $50.00 per user / month

    Premium Custom

    Starter $7.20 $12.00 per user / month

    Advanced $11.40 $19.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots WebGreeter screenshot
    + 3 More
    screenshots
    + 2 More
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 3 More

    Vendor information

    Company Details Located in: Chicago, IL - 60611 Located in: Plano, TX
    Contact Details

    +1 312-546-4114

    https://www.liveadmins.com/wg-live-chat-software/

    +1 (972) 8918910

    https://www.helponclick.com/

    Social Media Handles

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