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JivoChat

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Vicodo logo
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. Read more Chative is a live chat platform that enables businesses to successfully interact across channels by allowing thousands of conversations to be streamed directly to one inbox, as well as serve consumers around the clock using automation. With a seamless livechat to chatbot solution, you'll have more options to reach and connect with clients online. Increase conversion and client retention with all-in-one, real-time, proactive service. Customise your live chat to stay consistent with your brand. If you like, you can modify the theme, the language, the graphics, the behaviours, and the display choices. From a single inbox, manage and respond to conversations wherever they occur. For a spectacular communications experience, make your live chat full screen. To suit your business style and assist your customers see things properly, you can use a range of screen characteristics. Chatbots powered by artificial intelligence enable you engage with your guests and answer all of their repetitive queries immediately, even while you're not at your desk. Deliver behavioural insights to your sales and marketing teams with deep research and comprehensive reports. With all of the information about their spending, business types, and more, you can better approach customers. No more debating who is responsible for what. With precise data, you can track performance and observe how your team is doing. Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.14. Offers Custom plan.
  • Free Trial Available
  • Starts at $8.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    87%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    65%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    89%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    72%

Features

Total Features
6 Features
6 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 3 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 3 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Installed - Mac
    • SaaS/Web/Cloud
    • Installed - Mac
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $14.14. Offers Custom plan.
    • Free Trial Available
    • Starts at $8.0. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Startup $14.14 $14.14 per month

    Advanced $56.54 $56.54 per user / month

    Enterprise Custom

    FREE Free

    PRO $8.00 $8.00 per month

    ENTERPRISE Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Berlin, Germany

    Not available

    Contact Details

    Not available

    https://www.vicodo.com/

    Not available

    https://chative.io/

    Social Media Handles

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