VAANI |
| Description | VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility. Read more | DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities. Read more |
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Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users. |
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VICIdial Others |
On Demand Others Basic $79.00 $99.00 per month Startup $239.00 $299.00 per month Grow $719.00 $899.00 per month Pro $1,199.00 $1,499.00 per month |
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| Company Details | Located in: St Petersburg, Florida | Located in: Atlanta, Georgia Founded in: 2012 |
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+1-727-245-1970 http://www.vicidial.com/?page_id=210 |
+1 404-410-2700 https://www.dcdial.com/ |
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