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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Velocify Dial-IQ logo
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tryvium Desk logo
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Sponsored

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallHippo logo

CallHippo

Call Center Software

4.3 617 user ratings

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Sponsored

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva logo

Nextiva

Call Center Software

4.6 3,885 user ratings

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Overview

Description Velocify Dial-IQ is a reliable inbound and outbound sales dialer, which helps users to make more calls and carry out better conversations. With this software, one can enjoy a seamless experience between sales acceleration and voice engagement tools. It is a click-to-call sales dialer that assists the sales teams to have more conversations and focus on the right prospect every time. The software helps to grow one’s mortgage business faster, and when joined with Ellie Mae, a digital learning platform, can together help the lenders to originate more loans. This further helps to reduce time to close the deals and lower the costs without delay. This platform delivers unrivaled results through inbound/outbound blending, power dialing, international dialing, pre-recorded voicemail facility, performing a thorough analysis, preparing reports, live coaching, etc. With Velocify Dial-IQ, one can make use of the communication tools, save time and be more productive on a single screen. The software ensures responsiveness and productivity through a larger number of dials, initiating meaningful conversations, and generating more revenue. The Dial-IQ has been specifically designed for sales, and it has all the features to bring optimal sales workflow and focus on activities leading to more revenue. Read more Tryvium Desk is an enterprise collaboration platform that extends the Skype for Business functionality to Service Desk / CRM tools. Sensiple’s Tryvium Desk integrates with ITSM / CRM tools to provide improvised customer experience. Tryvium Desk helps enterprises to leverage their existing Skype for Business / Office365 investment for customer services. Read more CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues. Read more Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more
Pricing Options
  • Free Trial Not Available
  • Velocify Dial-IQ Offers Custom plan.
  • Free Trial Not Available
  • Tryvium Desk Offers Custom plan.
  • Free Trial Not Available
  • Starts at $14.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $18.95. Offers Custom plan.
SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    70%
  • Momentum
    63%
  • Popularity
    67%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    62%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    87%
  • Momentum
    60%
  • Popularity
    89%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    96%
  • Momentum
    60%
  • Popularity
    100%
SaaSworthy Awards
Not Available
Not Available
# 4 Fastest Growing # 4 Most Popular # 1 Most Popular # 1 Most Searched

Features

Total Features
9 Features
8 Features
9 Features
8 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Concurrency Support Allows you to manage multiple calls concurrently
    IVR Support Interactive voice recognition routes the caller to the right agent
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls
    Predictive Dialer Automatically dials to list of phone numbers
    Progressive Dialer Auto dials and connects agents to calls answered by live persons
    Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 6 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 5 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 6 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • NA
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.4/5 13 user ratings
    Not Available
    4.3/5 617 user ratings
    4.6/5 3,885 user ratings
    Rating Distribution
    • Excellent

      53.8%
    • Very Good

      30.8%
    • Average

      15.4%
    • Poor

      0%
    • Terrible

      0%
    Not Available
    • Excellent

      66.8%
    • Very Good

      17.3%
    • Average

      4.5%
    • Poor

      1.1%
    • Terrible

      10.2%
    • Excellent

      74.7%
    • Very Good

      15.7%
    • Average

      4%
    • Poor

      1.3%
    • Terrible

      4.3%
    User Sentiments
      Not Available
      Not Available

      Excellent Customer Support, Ease of Use, Affordable International Calls, Call Recording Feature

      Occasional Call Quality Issues, Mobile App Issues, Limited Features in Lower Plans, Confusing Pricing Structure

      Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features

      Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process

    Review Summary
    Not Available
    Not Available

    Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options.

    Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.

      Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Velocify Dial-IQ Offers Custom plan.
    • Free Trial Not Available
    • Tryvium Desk Offers Custom plan.
    • Free Trial Not Available
    • Starts at $14.0. Offers Custom plan.
    • Free Trial Not Available
    • Starts at $18.95. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Velocify Dial-IQ Custom

    Tryvium Desk Custom

    Bronze $14.00 $18.00 per user / month

    Silver $18.00 $24.00 per user / month

    Platinum $30.00 $40.00 per user / month

    Enterprise Custom

    Essential (Business communication) $18.95 $25.95 per user / month

    Professional (Business Communication) $22.95 $30.95 per user / month

    Enterprise (Business Communication) $32.95 $40.95 per user / month

    Core (Contact Centre) Custom

    Premium (Contact Centre) Custom

    Optimum (Contact Centre) Custom

    Ultimate (Contact Centre) Custom

     
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    Alternatives

     

    Screenshots & Videos

    Screenshots Not Available Not Available Dynamic number insertion
    + 2 More
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    Videos Video Thumbnail Not Available Video Thumbnail
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    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: El Segundo, California Located in: Iselin, New Jersey Located in: Newark, Delaware Founded in: 2016 Located in: Scottsdale, Arizona
    Contact Details

    800.848.4904

    https://www.icemortgagetechnology.com/products/velocify

    + 1 732-283-0499

    https://tryviumdesk.sensiple.com/

    Not available

    https://callhippo.com/

    +1 800-799-0600

    https://www.nextiva.com/

    Social Media Handles

    Not available

    Not available

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