Bitrix24 |
| Description | VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view. Read more | VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility. Read more |
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User-Friendly Interface, Responsive Support Team, Extensive Reporting Functionality, Comprehensive Customization Options Limited Agent Evaluation Metrics, Occasional System Errors, Occasional Support Delays, Limited Chat Functionality |
Robust Functionality, Ease of Use, Open-Source Platform, Extensive Integrations Outdated User Interface, Occasional Latency Issues, Technical Glitches, Limited Customer Support |
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Users generally praise VCC Live for its robust features, ease of use, and excellent customer support. Reviewers commend its comprehensive functionality, including customizable dashboards, call monitoring, and real-time analytics, which provide valuable insights into agent performance and customer interactions. Users appreciate its user-friendly interface, with intuitive navigation and straightforward reporting, making it accessible to users of all skill levels. Additionally, VCC Live's customer support team receives consistent praise for their responsiveness, expertise, and willingness to go the extra mile. |
Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users. |
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AI-Generated from the text of User Reviews
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Standard $50.00 $60.00 per month Professional $70.00 $85.00 per month Multichannel $85.00 $105.00 per month Premium Custom |
VICIdial Others |
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View Detailed Pricing
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| Company Details | Located in: Budapest, Hungary | Located in: St Petersburg, Florida |
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+36 1 999-7400 https://vcc.live/call-center |
+1-727-245-1970 http://www.vicidial.com/?page_id=210 |
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