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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
SuperOps RMM |
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | UseDesk is a game-changer for companies overwhelmed by juggling multiple customer support interfaces. Designed for efficiency, this cloud software consolidates all communication channels into one user-friendly platform. No more switching between tools or storing text templates in Word files and request reports in Excel. With UseDesk, every customer interaction is streamlined, making it easier to manage and respond to queries swiftly. This software not only simplifies the support process but also enhances productivity, allowing businesses to focus on growth and customer satisfaction. Its intuitive interface ensures a seamless transition, making it an indispensable tool for any customer-focused company. Say goodbye to fragmented customer support and hello to unified, efficient service with UseDesk. Read more | ngDesk is a versatile customer service, marketing, and sales solution that enables you to simply automate your procedures for an enhanced user experience. It provides smart tools and features for asset management, IT management, sales management and support management, all in one place. ngDesk centralizes your ticket handling, making it easier and faster to handle problems and keep your agents and customers satisfied. ngDesk live chat makes it simple to interact and delight your customers across several platforms, including the social, mobile, and web. Customers and agents can quickly and easily discover answers to their inquiries with ngDesk's knowledge base and self-service site. You can manage all your software and hardware assets in one place and obtain insights to help you save money and stay compliant. ngDesk's CRM is built on an all-in-one platform that combines sales pipelines, processes, and quotes. You can use enticing email marketing to keep your consumers interested. Additionally, you can increase the number of visits to your website, create more leads, reduce sales cycles, and enhance customer service with ngDesk. Read more | SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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UseDesk Custom |
ngDesk Free Team $4.00 $4.00 per user / month Enterprise $7.00 $7.00 per user / month |
Standard $79.00 $89.00 per user / month Pro $99.00 $119.00 per user / month Super $129.00 $149.00 per user / month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Tallinn, Estonia Founded in: 2014 | Located in: Dallas, Texas | Located in: Claymont, Delaware Founded in: 2020 | Located in: San Francisco, California - 94103 Founded in: 2007 |
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+1 628-270-9924 |
+1 415-418-7506 |
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