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| Description | Totango is a smart customer success solution that will assist your team in achieving their objectives and goals with real time results. This customer data platform continually monitors all customer health signals and engages them proactively at scale, leading in more focused, proactive customer success teams, greater productivity, and decreased attrition. Totango is the most widely accepted all-in-one customer IS that provides you everything that you require to boost your client success. It helps you minimise customer attrition, increase revenue, increase adoption, and expand your customer success. With Totango, you can choose a customer path or create your own and everything can be managed on a single platform. It offers the best practise templates for each trip or effort right out of the box. The platform makes it easier to plan, execute, and track your most effective client interactions. It automates the workflows throughout your whole business and lets you send hyper-personalized messages for each user that will boost your digital engagement. Users can connect all of their customer data securely for a unified picture of their customers. Read more | ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more logging in to help desk, CRM, data warehouse, and spreadsheets to know what’s going on with a customer. Businesses can stay on top of their customers by knowing everything that needs to happen at each stage, whether it is onboarding or preparing for a renewal. Users can create beautiful and engaging playbooks so that they can make sure their customers are receiving excellent service. It allows users to stay up-to-date with customer health and get alerts and notifications before anything goes wrong. Users can adjust their notifications and get notified when a customer’s usage drops or even set reminders so that they can check in with their customers regularly. It helps users to always be prepared for their one-on-one’s and other leadership meetings. The tool gives users the right data to document and measure the retention and growth of their customer base. Read more |
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Ease of Use, Customer Health Tracking, Task Management, Extensive Integrations Unresponsive Customer Support, Limited Reporting Capabilities, Software Bugs and Glitches, Complex Configuration |
User-Friendly Interface, Robust Customer Success Management Functionality, Excellent Customer Support, Effective Salesforce Integration Limited Reporting Functionality, Occasional Software Bugs, API Limitations, Lack of Flexibility for Certain Features |
| Review Summary |
Totango is lauded for its user-friendly interface, robust analytics, and ability to enhance customer engagement. Reviewers appreciate its intuitive navigation, customizable dashboards, and comprehensive reporting capabilities. Totango's customer success (CS) score tracking, segmentation, and journey mapping features are often highlighted. Additionally, its automated workflows, task management, and integration options with various platforms are praised. While some users mention occasional glitches or a learning curve, Totango's overall effectiveness in improving CS efforts and driving business outcomes is widely recognized. |
ClientSuccess is widely praised for its user-friendly interface, robust reporting capabilities, and excellent customer support. Many reviewers highlight the software's ability to provide deep insights into client relationships and engagement, enabling businesses to identify areas for improvement and make data-driven decisions. Additionally, its customization options and scalability are seen as major strengths. However, some users have expressed concerns regarding the pricing structure and the complexity of setting up certain features. Overall, ClientSuccess is highly regarded as a valuable tool for managing and improving client relationships, with most reviewers recommending it to others. |
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Clientsuccess Custom |
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| Company Details | Located in: Redwood City, California Founded in: 2010 | Located in: Lehi, Utah Founded in: 2014 |
| Contact Details |
Not available https://www.totango.com/ |
Not available https://www.clientsuccess.com/ |
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