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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk logo
Help Desk Software

4.5 84 user ratings

View Details

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk logo
Help Desk Software

4.4 73 user ratings

View Details
Featured

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SuperOps RMM logo
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Featured

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Creatio CRM logo

Creatio CRM

CRM Software

4.8 356 user ratings

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Overview

Description Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool. Read more HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more. Read more SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.5. Offers Custom plan.
  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $79.0.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    68%
  • Momentum
    71%
  • Popularity
    70%

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    62%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    73%
  • Momentum
    63%
  • Popularity
    66%
SaaSworthy Awards # 6 Highly Rated # 8 Highly Rated # 17 Most Popular # 7 Fastest Growing
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Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 84 user ratings
4.4/5 73 user ratings
Not Available
4.8/5 356 user ratings
Rating Distribution
  • Excellent

    57.1%
  • Very Good

    36.9%
  • Average

    3.6%
  • Poor

    2.4%
  • Terrible

    0%
  • Excellent

    71.2%
  • Very Good

    15.1%
  • Average

    4.1%
  • Poor

    1.4%
  • Terrible

    8.2%
Not Available
  • Excellent

    83.7%
  • Very Good

    14.9%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    0.3%
User Sentiments

    Intuitive User Interface, Effective Ticket Management, Seamless Teamwork Projects Integration, Extensive Integrations

    Limited Reporting Functionality, Mobile App Limitations, Complex Notification System, Lack of Task Merging

    Not Available
    Not Available
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Review Summary

Teamwork Desk receives positive feedback for its user-friendly interface, customizable features, and effective collaboration tools. Many reviewers mention the ease of use, even for those new to project management tools. The ability to create and assign tasks, track progress, and communicate with team members seamlessly is highly praised. Additionally, the integration options and mobile accessibility are seen as valuable assets. However, some users report occasional glitches and limitations in certain features, suggesting room for improvement in stability and functionality.

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  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $9.5. Offers Custom plan.
  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $79.0.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Starter $9.50 $12.00 per user / month

Pro $17.00 $21.00 per user / month

Premium $33.00 $41.00 per user / month

Enterprise Custom

Team $29.00 $34.00 per month

Business $50.00 $59.00 per month

Enterprise Custom

Standard $79.00 $89.00 per user / month

Pro $99.00 $119.00 per user / month

Super $129.00 $149.00 per user / month

Growth $40.00 $40.00 per user / month

Enterprise $55.00 $55.00 per user / month

Unlimited Custom

 
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Screenshots & Videos

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Vendor information

Company Details Located in: Cork, Ireland Founded in: 2007 Located in: Lower Silesia, Poland Located in: Claymont, Delaware Founded in: 2020 Located in: Boston, MA - 02109
Contact Details

+1 844-819-8453

https://www.teamwork.com/desk

Not available

https://www.helpdesk.com/

+1 628-270-9924

https://superops.ai/rmm

+1 617 765 7997

https://www.creatio.com/crm

Social Media Handles

Not available

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