85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zoho Desk
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Supportbench
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Description | In the vortex of today's digital landscape, Tactful UCX emerges as a lighthouse for businesses seeking omnichannel excellence in customer support. It transcends the ordinary with a Unified Cognitive Experience Platform that harmonizes ticketing and CRM features, thoughtfully infused with unparalleled AI and automation technologies. Businesses are empowered to effortlessly orchestrate and streamline their customer support operations, ensuring interactions are as seamless as they are satisfying. The robustness of Tactful UCX is further exemplified through its seamless integration capabilities with popular tools like Zapier, Shopify, and Mitel - uniting various facets of business under one coherent ecosystem and affording companies the agility to address the evolving complexities of customer engagement. Read more | Siit is the essential tool for HR, IT & Operation teams to build strong interactions with employees. It gives team a service experience like no other. Siit eliminates common employee request hassles and facilitates communication through existing channels such as Slack, MS Teams, emails, etc. Additionally, it helps to automate tedious processes and keep track of every action - thus enabling a great level of control over the employee experiences. With siit teams can provide dedicated support for their employee’s requests simply and efficiently. This one-stop solution is designed specifically for professionals working in these industries who don’t have time to waste on manual tasks or inefficient communication - but instead need a powerful tool to streamline operations with ease and success. Thanks to siit's advanced analytics feature, teams can better understand their performance metrics and quickly identify areas for improvement. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 16 Fastest Growing | # 15 Fastest Growing | # 3 Most Worthy # 10 Fastest Growing |
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Total Features |
15 Features
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16 Features
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18 Features
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0 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
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Review Summary |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
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Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Starter Custom Growth Custom Pro Custom |
Essentials $23.00 $23.00 per user / month Standard $45.00 $45.00 per user / month Pro $89.00 $89.00 per user / month Custom Custom |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
Business $32.00 $40.00 per month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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UseDesk
5 Based on 4 Ratings
Cayzu Help Desk
4.8 Based on 49 Ratings
Zoho Desk
4.5 Based on 4332 Ratings
Kustomer
4.4 Based on 803 Ratings
Trakdesk
4.9 Based on 12 Ratings |
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Screenshots | Not Available | Not Available |
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Videos |
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Company Details | Located in: Cambridge, Cambridgeshire - CB25 9QE Founded in: 2016 | Located in: Paris, France Founded in: 2021 | Located in: Pleasanton, California - 94588 | Located in: Vancouver, British Columbia Founded in: 2015 |
Contact Details |
Not available https://tactful.ai/ |
+18454796142 https://www.siit.io/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
Not available https://supportbench.com/ |
Social Media Handles |
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