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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like. Read more | Refiner is a customer feedback software for SaaS companies. The software features beautiful survey widgets that have a native feel to them. SaaS companies can launch snappy survey widgets, which are pixel perfect and come with an on-brand user experience right inside their web-or mobile application. Refiner also provides email surveys and shareable survey links to complete their offer. Refiner helps its clients track customer satisfaction metrics (NPS, CSAT, or CES) and gain unique insights through user- and product-research surveys. Refiner guarantees an unbeatable survey response rate and accurate data thanks to fine-grained targeting options based on user traits and behavior. They can also launch a survey during a user’s first-run experience. The software allows its clients to sync all the responses related to the survey with their database. Refiner sends them notifications through Slack or by email. The in-built integration system turns all the survey responses into real-time actions so that they can be beneficial for its clients. Read more |
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SW Score & Breakdown |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 5 Highly Rated # 10 Fastest Growing |
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Total Features |
17 Features
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10 Features
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Common Features for All |
360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Kiosk Survey
Mobile Survey
Multiple Question Types
Offline Response Collection
Online Survey
Phone Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Support Audio / Images / Video
Survey Templates
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360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Kiosk Survey
Mobile Survey
Multiple Question Types
Offline Response Collection
Online Survey
Phone Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Support Audio / Images / Video
Survey Templates
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
SurveySparrow, a customer management software, receives overwhelmingly positive feedback from users across multiple review platforms. Reviewers consistently highlight its user-friendly interface, extensive customization options, and robust reporting capabilities as key strengths. SurveySparrow's ability to create visually appealing surveys and its seamless integration with various third-party applications are also frequently praised. Additionally, reviewers appreciate its affordable pricing plans and responsive customer support. Overall, SurveySparrow is highly recommended for businesses seeking a comprehensive and user-friendly customer management solution. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Basic (Personal) $19.00 $19.00 per month Premium (Personal) $29.00 $29.00 per month Business $99.00 $99.00 per month Enterprise $499.00 $499.00 per month Elite Custom CX Free Free CX Basic $99.00 $99.00 per month CX Premium $299.00 $299.00 per month CX Enterprise Custom 360 Assessments $79.00 $79.00 |
Essentials $79.00 $99.00 per month Growth $199.00 $239.00 per month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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Formsite
4.5 Based on 61 Ratings |
SatisMeter
4.8 Based on 42 Ratings |
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Screenshots |
+ 7 More
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Videos |
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Company Details | Located in: Palo Alto, California Founded in: 2017 | Located in: Paris, France Founded in: 2019 |
Contact Details |
+1 800-481-0410 https://surveysparrow.com/ |
Not available https://refiner.io/ |
Social Media Handles |
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