Home/Survey/ User Feedback Software/SurveyMonkey vs SurveySparrowUpdated on: January 27, 2023

Compare SurveyMonkey vs SurveySparrow

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

One of the world’s class-leading online survey platform that assists millions of individuals and business organizations in creating and analyzing survey reports to get meaningful insights. With the in-built intuitive tools, it enables to create tailored professional surveys quickly that helps you to make better decisions. SurveyMonkey further helps to build an expertly curated questionnaire and survey templates and lets you post them on various online and social media platforms for a deep-rooted survey. It is robust yet user-friendly, recommended for any industry related customer-feedback surveys, such as educational institutes, business organizations, market research etc. ..show more

SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like. ..show more

Features

360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Distribution This feature lets you send a custom email invitation for the survey to the respondents

Embeddable Survey It enables you to directly include your surveys on your own website

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy

Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Phone Survey It enables you to run your survey over telephones

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, CA

Palo Alto, California / +1 800-481-0410

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Team Advantage (Business Plan)
$25 /User/Month

billed Yearly

Starting at 3 users

Features

  • Survey sharing with fine control over who can view and edit
  • Gather comments all in one place
  • Let team members analyze, filter, and export results
  • Notify others when you get new responses
  • Shared asset library for on-brand surveys
  • Add Contributor Seats
  • Add or reassign accounts at any time
  • Free integrations with popular collaboration apps
  • 10,000 responses per year
  • 24/7 Expedited email support
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Question and page skip logic
  • All data exports (CSV, PDF, PPT, SPSS, XLS)
  • Accept Payments
  • Advanced analyze features
  • SurveyMonkey industry benchmarks
Team Premier (Business Plan)
$75 /User/Month

billed Yearly

Starting with 3 users

Features

  • Survey sharing with fine control over who can view and edit
  • Gather comments all in one place
  • Let team members analyze, filter, and export results
  • Notify others when you get new responses
  • Shared asset library for on-brand surveys
  • Add Contributor Seats
  • Add or reassign accounts at any time
  • Free integrations with popular collaboration apps
  • 15,000 responses per year
  • Phone support and 24/7 email support
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Question and page skip logic
  • All data exports (CSV, PDF, PPT, SPSS, XLS)
  • Accept Payments
  • Advanced analyze features
  • SurveyMonkey industry benchmarks
  • Click map data visualization
  • Multilingual surveys
  • Sentiment analysis
  • Crosstabs
  • Unlimited filter and compare rules, data trends
  • Advanced survey logic tools
  • Block randomization
  • White label surveys
  • Survey completion redirect
  • Remove SurveyMonkey footer
  • Create private apps with direct API access
Enterprise (Business Plan)
Custom

Powerful admin tools, integrations, and collaboration features for your organization.

Features

  • Survey sharing with fine control over who can view and edit
  • Gather comments all in one place
  • Let team members analyze, filter, and export results
  • Notify others when you get new responses
  • Shared asset library for on-brand surveys
  • Advanced collaboration features
  • Add or reassign accounts at any time
  • Free integrations with popular collaboration apps
  • Contact Us
  • Phone Support and 24/7 Email Support
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Question and page skip logic
  • All data exports (CSV, PDF, PPT, SPSS, XLS)
  • Accept Payments
  • Advanced analyze features
  • SurveyMonkey industry benchmarks
  • Click map data visualization
  • Multilingual surveys
  • Sentiment analysis
  • Crosstabs
  • Unlimited filter and compare rules, data trends
  • Advanced survey logic tools
  • Block randomization
  • White label surveys
  • Survey completion redirect
  • Remove SurveyMonkey footer
  • Unlimited API access (Add-On)
  • Flexible plan types for multiple users
  • HIPAA-compliant features (Add-On)
  • Customization and branding
  • Integrations with Salesforce, Marketo, Eloqua, and Tableau (Add-On)
  • Admin dashboard and user management
  • Account control and migration
  • Enhanced governance and security features
  • Single sign-on (SSO)
  • Activity tracking through audit logs
  • Dedicated customer success manager
Standard (Personal Plan)
$99 /Month

Features

  • Unlimited number of surveys
  • Unlimited questions per survey
  • 1,000 responses per month*
  • 24/7 customer support via email
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic only
  • Text analysis

Note : *$0.80 per additional response.

Advantage (Personal Plan)
$32 /Month

$384.00 billed Yearly

Features

  • Unlimited number of surveys
  • Unlimited questions per survey
  • 5,000 responses per year*
  • 24/7 customer support via email
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic, question & answer piping
  • Text analysis & statistical significance
  • Advanced data exports (SPSS)
  • A/B testing, randomization, quotas
  • Custom variables
  • Accept Payments
  • File upload
  • SurveyMonkey industry benchmarks
Premier (Personal Plan)
$99 /Month

$1,188 billed Yearly

Features

  • Unlimited number of surveys
  • Unlimited questions per survey
  • 7,500 responses per year*
  • Phone support and 24/7 emal support
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic, question & answer piping
  • Text analysis & statistical significance
  • Advanced data exports (SPSS)
  • A/B testing, randomization, quotas
  • Custom variables
  • Accept Payments
  • File upload
  • SurveyMonkey industry benchmarks
  • Click map data visualization
  • Multilingual surveys
  • Sentiment analysis
  • Crosstabs
  • Unlimited filter and compare rules, data trends
  • Advanced branching & piping, block randomization
  • White label surveys
Targeted Responses
Others

Get survey responses from around the world in minutes with SurveyMonkey Audience

Features

  • Unlimited number of surveys
  • 50 questions per survey
  • Unlimited responses
  • 24/7 customer support via email
  • Custom colors & survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic
  • Question & answer piping
  • A/B test text and images
  • Hide SurveyMonkey footer
  • Multilingual surveys
View Price Page
Free
Free

Features

  • Three Active Survey Projects
  • 10 Questions Per Survey
  • Classic & Chat Surveys
  • Self Notifications
  • Custom Reports Filter
  • Workspaces
  • Share Via Link, Embed, QR Code, Email
  • Response Notifications
  • Embedded Survey
  • 1500+ App Integrations With Zapier
  • 100 APIs Per Day
  • Microsoft Teams Integration
  • Google Analytics Integration
  • Slack Integration
Basic (Personal)
$19 /Month
  • $19 per month billed yearly
  • $39 per month billed Quarterly

Features

  • 500 Responses per Month
  • 1,500 Email Shares per Month
  • 1 user included
  • Unlimited Questions
  • Display Logic
  • Skip Logic
  • Scoring
  • 10,000 Contacts
  • Share Via Email, Social Media, Email Embed, Web URL
  • Schedule Close Date
  • Phone Number Validation
  • Data Exports (CSV, PDF, XLS)
  • Generate Custom Charts & Reports
  • 500 APIs Per Day
  • Google Sheets Integration
  • Facebook Pixel Integration
Premium (Personal)
$29 /Month
  • $29 per month billed yearly
  • $59 per month billed Quarterly

Features

  • Includes features of Basic plan, plus
  • 2,000 Responses per Month
  • 6,000 Email Shares per Month
  • Everything in Basic plan, plus
  • 1 user included
  • Expressions
  • Case Management
  • Customizable Email Templates
  • Unlimited Contacts
  • Custom CSS
  • File Upload
  • Survey Redirects
  • Multiple Thank You Pages
  • Variables/Hidden Fields
  • Question & Answer Piping
  • Randomization
  • Recurring Surveys
  • Password Protected
  • Send Copy of Responses
  • Multi Lingual Surveys (Manual)
  • Accept Payments
  • Social Meta Tags
  • Cross Tabulation
  • Webhooks
  • 1000 APIs Per Day
  • monday.com Integration
  • ActiveCampaign Integration
  • AWeber Integration
  • Mailchimp Integration
Business
$99 /Month
  • $99 per month billed yearly
  • $199 per month billed Quarterly

Features

  • 10,000 Responses per Month
  • 30,000 Email Shares per Month
  • 2 Users Included
  • White Labelling
  • Upload Logo & Fav Icon
  • Add Logo To Reports
  • Smart Contact List
  • Case Management
  • Share Via Email, Social, Email Embed, Link, QR Code, SMS and Portal
  • Sentiment Analysis
  • Constant Sum
  • Group Rank
  • Photo capture
  • Custom CSS
  • Edit Survey Responses
  • 1 Free Custom SSL
  • File Upload
  • Custom Domain Name
  • Export To SPSS
  • 24/5 Email & Chat Support
  • Phone Support
  • Multi-Lingual Surveys
  • 1000 APIs Per Day
  • Custom Workflows
  • Share Reports As Links
  • Survey Redirects
  • Multiple Thank You Pages
  • Variables/Hidden Fields
  • Question & Answer Piping
  • Randomization
  • Accept Payments
  • Customizable Email Templates
  • Send Reminders
  • Expressions
  • Cross Tabulation
  • Recurring Surveys
  • Password Protected Surveys
  • Send Copy of Responses
  • Social Meta Tags
  • monday.com Integration
  • HubSpot Integration
  • ActiveCampaign Integration
  • AWeber Integration
  • Mailchimp Integration
  • Slack Integration
  • Google Analytics Integration
  • Google Tag Manager Integration
  • Google sheets Integration
  • Microsoft Teams Integration
  • Zendesk Integration
Enterprise
$499 /Month
  • $499 per month billed yearly
  • $699 per month billed Quarterly

Features

  • Includes features of Business plan, plus
  • 50,000 Responses per Month
  • 150,000 Email Shares per Month
  • Everything in Business plan, plus
  • 10 Users Included
  • Executive Dashboard
  • Survey Catalog
  • SMTP Relay
  • Webhooks
  • Unlimited Contacts
  • Share Via Mobile SDK
  • User Management
  • Heatmap
  • Dedicated Customer Success Manager
  • Contacts Submission History
  • Unlimited Widgets
  • Word Cloud
  • Survey Throttling
  • Password Policy
  • Salesforce Integration
  • Intercom Integration
  • Power BI Integration
Elite
Custom

Features

  • Everything in Enterprise plan, plus
  • Above 100k Responses per Month
  • More than 10 Users
  • Custom Data Center
  • IP Whitelisting
  • Sub-Account Management
  • Single Sign-On (SAML)
  • Custom API Limits
  • Custom Billing
  • Mutual NDA
  • Dedicated Customer Success Manager
  • Audit Log
  • HIPAA Compliance
CX Free
Free

Features

  • 100 Responses per Month
  • NPS, CSAT and CES Surveys
  • One Active CX Project
  • 1000 Contacts
  • Contacts Submission History
  • Insightful Dashboard
  • 1500+ App Integrations With Zapier
  • 3 Widgets
  • Share Via Link, Embed
  • 100 APIs Per Day
  • Embedded Survey
  • Microsoft Teams Integration
  • Google Analytics Integration
  • Slack Integration
CX Basic
$99 /Month
  • $99 per month billed yearly
  • $199 per month billed Quarterly

Features

  • 1,000 Responses per Month
  • 3,000 Email Shares per Month
  • NPS, CSAT and CES Surveys
  • Three Active CX Projects
  • 2 Users Included
  • 10,000 Contacts
  • Advanced Follow-Up Question
  • Default Workflows
  • Smart Contact List
  • 5 Widgets
  • Share Via Email, In-App, Web Link, Email Embed, SMS
  • Tags & Themes
  • Webhooks
  • 1000 APIs Per Day
  • Data Exports (CSV, PDF, XLS)
  • Multi Lingual Surveys (Manual)
  • Facebook Pixel Integration
  • Google Analytics Integration
  • Google Tag Manager Integration
  • Google Sheets Integration
  • ActiveCampaign Integration
CX Premium
$299 /Month
  • $299 per month billed yearly
  • $499 per month billed Quarterly

Features

  • 10,000 Responses per Month
  • 30,000 Email Shares per Month
  • Everything In Basic +
  • NPS, CSAT and CES Surveys
  • Seven Active CX Projects
  • 5 Users Included
  • Unlimited Contacts
  • White Labelling
  • Import Historical CX® Data
  • Unlimited Widgets
  • Share Via Mobile SDK
  • Custom Workflows
  • Case Management
  • Multi-Lingual CX Surveys
  • Sentiment Analysis
  • Variables/Hidden Fields
  • Send Reminders
  • Multiple Thank You Pages
  • Custom Domain Name
  • Webhooks
  • 1000 APIs Per Day
  • Customizable Email Templates
  • Dedicated Customer Success Manager
  • Custom CSS
  • Intercom Integration
  • HubSpot Integration
  • Mailchimp Integration
  • Zendesk Integration
  • Rybbon Integration
  • Pipedrive Integration
  • monday.com Integration
  • Freshdesk Integration
CX Enterprise
Custom

Features

  • Everything in Premium plan, plus
  • NPS, CSAT and CES Surveys
  • Unlimited CX Projects
  • More than 30k Responses per Month
  • More than 10 Users
  • Custom Data Center
  • IP Whitelisting
  • Executive Dashboard
  • Sub-Account Management
  • Single Sign-On (SAML)
  • Custom API Limits
  • Custom Billing
  • SMTP Relay
  • Mutual NDA
  • Dedicated Customer Success Manager
  • Password Policy
  • Audit Log
  • HIPAA Compliance
  • Power BI Integration
  • Salesforce Integration
360 Assessments
$79 Others

$79 per user assessment

For 10 Assessments

Features

  • 2 Admin Users
  • CSS Customization
  • Personal Development Plans
  • Self, Peer, Manager & Custom Reviews
  • Automated & Manual Reminders
  • Set Auto-Close Date
  • Survey Scheduling
  • Dedicated Customer Success Manager
  • Webhooks
  • Employee Friendly Feedback Reports
  • Employee Portal
  • Download Responses as .CSV & .XLSX
  • Bell Curve Dashboard
  • Manager Dashboard
  • Smartlists
View Price Page

SCREENSHOTS

SurveyMonkey Screenshots
View 5 screenshot(s)
SurveySparrow Screenshots
View 8 screenshot(s)

INTEGRATIONS

  • Gmail
  • Hubspot Marketing Hub
  • Dasheroo
  • Microsoft Teams
  • Slack
  • Hootsuite
  • Tableau
  • Adobe Marketo Engage
  • CleverReach
  • Slemma
  • Trello
  • Microsoft Excel
  • Google Forms
  • Google Sheets
  • Octoboard
  • Emma
  • Piktochart
  • Zapier
  • Automate.io
  • Klipfolio Dashboard
  • Eventbrite
  • Freshdesk
  • ActiveCampaign
  • Teamgate
  • MailChimp
  • Freshservice
  • Zoho Campaigns
  • DataHero
  • Zoho CRM
  • HubSpot CRM
  • Salesforce
  • Shopify
  • Mad Mimi
  • Benchmark Email
  • Microsoft Word
  • Crazy Egg
  • DiscoverText
  • Intercom
  • WordPress
  • Slack
  • Stripe Billing
  • AWeber
  • MailChimp
  • Microsoft Power BI
  • Google Sheets
  • HubSpot CRM
  • Google Analytics
  • Salesforce
  • Zapier
  • Google Tag Manager

ALTERNATIVES

Top alternatives to SurveyMonkey

Alchemer
Alchemer
MailChimp
MailChimp
Jotform
Jotform
Microsoft Forms
Microsoft Forms
Zoho Survey
Zoho Survey

Top alternatives to SurveySparrow

Qualtrics Core XM
Qualtrics Core XM
Typeform
Typeform
Lattice
Lattice
SurveyMonkey
SurveyMonkey
Alchemer
Alchemer