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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

[24]7 Customer Journey Analytics logo
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Customer Journey Analytics software is available 24 hours a day, 7 days a week to assist businesses to decipher complex customer journeys and figure out where things go wrong and how they can improve. For BI tools, the increasing complexity of interactions over time and across an ever-increasing number of channels creates too much noise. With a simplified root cause analysis and interactive visualisations, you can swiftly activate change. [24]7 Customer Service Analysts can graphically slice, dice, point, and click to learn how to promote digital adoption, what drives repeat calls, and more with Journey Analytics. A suite of tools lets you manage human and bot interactions across digital and voice channels. You can modernise voice calls with [24]7 Active Share by empowering agents to provide graphically rich digital content directly to customers. You can determine the core reason for client drop-offs and take fast action to remedy the problem using [24]7 Journey Analytics. [24]7.ai On a single platform, Engagement Cloud allows you to swiftly design, manage, and deploy the leading conversational AI apps. Customer service is also transformed by [24]7.ai, which empowers self-service automation and allows customers to get what they want faster. Read more Steel Analytics is the ultimate tool for analyzing user behavior. Our clean and simple interface allows to easily track users’ journey, replay sessions, collect heatmaps, and more. By understanding how users interact with the website, to improve the overall experience. With powerful features, can see exactly which paths the visitors take and the actions they take on the site without invading their privacy. Replaying sessions and heatmaps provide valuable insight into how the website works. Heatmaps provide a quick and easy way to test out pages and understand which parts are being used by a group of users. Try Steel Analytics today and unlock the full potential of the website. Read more
Pricing Options
  • Free Trial Not Available
  • [24]7 Customer Journey Analytics Offers Custom plan.
  • Free Trial Not Available
  • Starts at $24.91. Offers Free-forever plan.
SW Score & Breakdown

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    70%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    61%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    63%

Features

Total Features
2 Features
7 Features
Common Features for All
    Alert Notifications Alerts the user when predefined criteria is met
    Conversion Tracking Enables user to track customer conversion rate
    Event Tracking Identifies the important events happening in your application
    Goal Tracking Allows to track progress to reach business objectives
    Heatmaps Heatmaps show where users have clicked on a page
    Time on site Tracking Tracks the time that a visitor spends on your website
    User Interaction Tracking Identifies and tracks the visitors interaction on your websites
    Alert Notifications Alerts the user when predefined criteria is met
    Conversion Tracking Enables user to track customer conversion rate
    Event Tracking Identifies the important events happening in your application
    Goal Tracking Allows to track progress to reach business objectives
    Heatmaps Heatmaps show where users have clicked on a page
    Time on site Tracking Tracks the time that a visitor spends on your website
    User Interaction Tracking Identifies and tracks the visitors interaction on your websites
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • [24]7 Customer Journey Analytics Offers Custom plan.
    • Free Trial Not Available
    • Starts at $24.91. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    [24]7 Customer Journey Analytics Custom

    Free Free

    Business $24.91 $49.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Root Cause Analysis
    + 5 More
    screenshot
    Videos Video Thumbnail Not Available

    Vendor information

    Company Details Located in: San Jose, California Located in: CG, India
    Contact Details

    +1 650 385 2247

    https://www.247.ai/products/customer-journey-analytics

    +919111110707

    https://steelanalytics.net

    Social Media Handles

    Not available

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