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SocialPilot |
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Social |
| Description | Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Read more | SocialStudio uses organic marketing techniques to get you more targeted follows, likes, and comments on Instagram. It does all of it by connecting you with a personal account manager who handles this growth and engagement on your behalf. Setting up SocialStudio is pretty simple. Just create an account and a manager will be assigned to you shortly. After that, the engagement techniques kick in which help in growing followers and increasing engagement around them. Instead of engaging with everyone, the account manager applies a smart filter and only engages with active followers in your niche. Targeting for competitor followers, hashtags and locations is pretty simple with SocialStudio. Since there’s a personal account manager assigned for each account, the support is exceptional and can be contacted whenever there is a need. The growth made with the help from SocialStudio can easily be tracked via reports which the personal manager will provide upon request. Read more | Zoho Social is a cloud-based social media management software that is also available in SaaS version and can be run on many devices. The software helps users in monitoring multiple social media channels, doing multi account management and encourage multi-user collaboration too. Zoho Social offers social media performance analytics and data-driven actionable insights to facilitate taking informed decisions. With this software, you can manage and monitor the content and ensure better customer engagement. You can also monitor keywords and schedule multiple posts. You can create content and do automated publishing with the help of this social media management platform. Read more |
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| SW Score & Breakdown |
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 12 Highly Rated # 9 Most Popular |
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# 4 Highly Rated # 12 Most Popular |
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| User Sentiments |
Comprehensive Social Media Management Capabilities, Robust Reporting and Analytics, Effective Customer Service Management, Streamlined Content Scheduling and Publishing Steep Learning Curve, Occasional Software Glitches and Bugs, Limited Mobile App Functionality, Inconsistent Data Accuracy in Reporting |
Organic Follower Growth, Responsive Customer Support, Personalized Account Management, Targeted Audience Reach Following Unrelated Accounts, Slow Follower Growth Rate, Unwanted Content on Timeline, Aggressive Customer Service Responses |
User-friendly Interface, Robust Scheduling Features, In-depth Analytics and Reporting, Seamless CRM Integration Limited Instagram Functionality, Limited Third-Party Integrations, Inflexible Pricing Plans, Mobile App Limitations |
| Review Summary |
Sprinklr garners praise for its robust social media management capabilities, including comprehensive publishing and scheduling tools, in-depth analytics, and effective campaign management. It is lauded for its user-friendly interface, customizable dashboards, and efficient collaboration features. Additionally, Sprinklr's customer support is highly regarded for its responsiveness and expertise. However, some users have expressed concerns about the complexity of certain features and have suggested improvements in reporting capabilities and pricing transparency. Overall, reviewers acknowledge Sprinklr's strengths in social media management but suggest room for improvement in specific areas. |
OverallUsers on Trustpilot have mixed feelings about the product. Some reviewers found the product easy to use and helpful for their business, while others were dissatisfied with the customer service and experienced billing issues. Some users reported being charged for services they did not sign up for, while others found it difficult to cancel their subscriptions. Additionally, some users expressed dissatisfaction with the product's performance and features, finding it to be buggy and lacking in necessary functionalities. |
Positive: User-friendly interface, comprehensive social media management capabilities, effective collaboration tools, excellent customer support, and mobile app availability. Praised for its ability to streamline social media tasks, schedule and publish content efficiently, and track campaign performance with robust analytics. Negative: Occasional glitches and bugs, limited customization options, and difficulty managing multiple social media accounts simultaneously. Some users reported challenges with content scheduling and experienced occasional outages. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Sprinklr Service Custom |
Starter $49.00 $49.00 per month Intermediate $69.00 $69.00 per month Premium $99.00 $99.00 per month |
Free Edition Free Standard (For Business) $10.00 $15.00 per month Professional (For Business) $30.00 $40.00 per month Premium (For Business) $40.00 $65.00 per month Agency $230.00 $320.00 per month Agency Plus $330.00 $460.00 per month |
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| Company Details | Located in: New York, New York Founded in: 2009 | Located in: Sydney, Australia | Located in: Pleasanton, California |
| Contact Details |
+1 917-933-7800 https://www.sprinklr.com/products/customer-service/ |
Not available https://www.socialstud.io/ |
+1 888-900-9646 https://www.zoho.com/social/ |
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