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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Sparkcentral allows users to manage all the asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes. Channels they support include WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging. Read more | Makassan is the ultimate communication tool for businesses. Inspired by the trading practices of the indigenous Makassan people of Indonesia, our platform allows them to seamlessly trade information with their customers and build stronger relationships. Like the Makassans who traveled to Northern Australia for trading, our platform helps them connect with customers and foster a sense of camaraderie. This team at Makassan understands the importance of clear and timely communication in the competitive business world, and that’s why we have created a platform that allows them to coordinate and reply to messages over various channels such as chat, email, Slack, and SMS. With just one platform, they can efficiently manage all their customer communications, saving they time and effort. But what sets Makassan apart from other communication tools is their focus on privacy and security. With customizable chat widgets, they can tailor their communication experience to match their brand and create a unique and engaging experience for their customers. With seamless integration into their existing systems, they can easily incorporate Makassan into their daily operations without any hassle. Read more |
Pricing Options |
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SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
7 Features
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4 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
User-friendly interface, Efficient customer support management, Seamless social media integrations, Comprehensive reporting and analytics Limited third-party API integrations, Lack of multiple CRM connections, Limited historical data scaling, Mobile app unavailability |
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Review Summary |
Sparkcentral is generally well-received by users, earning praise for its intuitive interface, robust features, and excellent customer support. Reviewers highlight its ability to centralize and manage customer interactions across various channels, streamlining communication and improving team collaboration. The platform's automation capabilities and customizable reporting features are also appreciated, enabling businesses to optimize their customer engagement strategies. While some users mention occasional technical glitches or a learning curve for new users, the overall sentiment towards Sparkcentral remains positive, with many users emphasizing its positive impact on their customer service operations. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Sparkcentral Custom |
Standard Plan $15.00 $15.00 per month Pro Plan $29.00 $29.00 per month Sole Tenant Plan $39.00 $39.00 per month |
View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2564 Ratings
Salesforce Service Cloud
4.6 Based on 2618 Ratings |
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Videos |
+ 2 More
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Not Available |
Company Details | Located in: New York, New York Founded in: 2011 | Located in: +1 858-381-2983 |
Contact Details |
Not available https://www.sparkcentral.com/ |
Not available https://makassan.com/ |
Social Media Handles |
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