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HubSpot CRM logo

HubSpot CRM

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SnapEngage logo
Live Chat Software

4.5 379 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Facebook Pages Manager logo
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Social logo

Zoho Social

Social Media Management Software

4.5 10,102 user ratings

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Overview

Description SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. Read more Pages Manager is a mobile application designed to help Page admins better manage their Pages. It enables admins to keep up to date with their Page's activity and view insights about their audience. This allows them to respond to their audience's needs quickly and efficiently. With Pages Manager, admins can stay informed about their Page's performance and reach, and create content tailored to their audience's interests. They can also compare their Page's performance to their competitors and gain valuable insights. Pages Manager is a powerful tool that helps admins stay connected to their audience and maximize their Page's potential. Read more Zoho Social is a cloud-based social media management software that is also available in SaaS version and can be run on many devices. The software helps users in monitoring multiple social media channels, doing multi account management and encourage multi-user collaboration too. Zoho Social offers social media performance analytics and data-driven actionable insights to facilitate taking informed decisions. With this software, you can manage and monitor the content and ensure better customer engagement. You can also monitor keywords and schedule multiple posts. You can create content and do automated publishing with the help of this social media management platform. Read more
Pricing Options
  • Free Trial Available
  • Starts at $16.00. Offers Custom plan.
  • Free Trial Not Available
  • Offers Free-forever plan.
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    82%
  • Momentum
    65%
  • Popularity
    83%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    86%
  • Reviews
    82%
  • Momentum
    62%
  • Popularity
    66%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    67%
  • Popularity
    87%
SaaSworthy Awards # 14 Highly Rated # 16 Most Popular
Not Available
# 4 Highly Rated # 12 Most Popular

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • NA

Reviews & Ratings

User Rating
4.5/5 379 user ratings
4.4/5 1,568 user ratings
4.5/5 10,102 user ratings
Rating Distribution
  • Excellent

    52%
  • Very Good

    43%
  • Average

    4.7%
  • Poor

    0%
  • Terrible

    0.3%
  • Excellent

    53.6%
  • Very Good

    33.3%
  • Average

    9.8%
  • Poor

    2.7%
  • Terrible

    0.6%
  • Excellent

    66.9%
  • Very Good

    25.4%
  • Average

    2.5%
  • Poor

    0.8%
  • Terrible

    4.5%
User Sentiments

    Ease of Use, Extensive Integrations, Real-time Customer Support, Proactive Chat

    Outdated User Interface, Limited Customization Options, Occasional Technical Issues, Lack of Advanced Analytics

    Ease of Use, Multiple Pages Management, Post Scheduling, Detailed Analytics

    Confusing Interface, Inconsistent Notifications, Limited Mobile Functionality, Slow Loading Times

    User-friendly Interface, Robust Scheduling Features, In-depth Analytics and Reporting, Seamless CRM Integration

    Limited Instagram Functionality, Limited Third-Party Integrations, Inflexible Pricing Plans, Mobile App Limitations

Review Summary

SnapEngage customer reviews reveal a generally positive sentiment towards the product. Users commend its user-friendly interface, ease of use, and helpful customer support. The platform's ability to provide real-time chat and messaging functionality is also widely praised. Additionally, SnapEngage's analytics and reporting features are seen as valuable for tracking customer engagement and identifying areas for improvement. Some reviewers have expressed concerns about the pricing and occasional technical glitches, but overall, SnapEngage is well-received by its customers.

Facebook Pages Manager is widely praised for its user-friendly interface, comprehensive features, and seamless integration with other Facebook products. Users appreciate the ability to manage multiple pages from a single dashboard, schedule posts, respond to customer inquiries, and track page performance. The platform's robust analytics and reporting capabilities are also highly valued, providing valuable insights into audience engagement and page growth. However, some users have expressed concerns regarding occasional bugs and glitches, as well as the limited customization options available for page designs. Additionally, the platform's reliance on Facebook's algorithms can sometimes lead to inconsistent reach and visibility for posts.

Positive: User-friendly interface, comprehensive social media management capabilities, effective collaboration tools, excellent customer support, and mobile app availability. Praised for its ability to streamline social media tasks, schedule and publish content efficiently, and track campaign performance with robust analytics. Negative: Occasional glitches and bugs, limited customization options, and difficulty managing multiple social media accounts simultaneously. Some users reported challenges with content scheduling and experienced occasional outages.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $16.00. Offers Custom plan.
  • Free Trial Not Available
  • Offers Free-forever plan.
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Essentials $16.00 $16.00 per user / month

Professional $26.00 $26.00 per user / month

Enterprise Custom

Facebook Pages Manager Free

Free Edition Free

Standard (For Business) $10.00 $15.00 per month

Professional (For Business) $30.00 $40.00 per month

Premium (For Business) $40.00 $65.00 per month

Agency $230.00 $320.00 per month

Agency Plus $330.00 $460.00 per month

 
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View Detailed Pricing

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Screenshots & Videos

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Vendor information

Company Details Located in: Boulder, Colorado Located in: Menlo Park, California Located in: Pleasanton, California
Contact Details

Not available

https://snapengage.com/

Not available

https://www.facebook.com/business/pages/manage

+1 888-900-9646

https://www.zoho.com/social/

Social Media Handles

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