SmartSurvey vs Simplesat Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SmartSurvey

Survey/ User Feedback Software

4.6 92 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Simplesat

Survey/ User Feedback Software

4.9 60 user ratings

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Overview

Description	A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more. Read more	Simplesat is a cloud-based customer satisfaction survey tool that allows users to create and distribute satisfaction surveys with a one click. CSAT and CES (Customer Effort Score) surveys can be embedded in email signatures or helpdesks, and Net Promoter Score (NPS) surveys can be sent quarterly by email. Simplesat allows users to create one-click CSAT surveys in ConnectWise, Autotask, Zendesk, and other helpdesk and professional services automation (PSA) systems to record client feedback. Users may sync or import customers from ConnectWise, Autotask, Intercom, Infusionsoft, and other sources to monitor customer loyalty through quarterly NPS surveys. The dashboard on Simplesat gives consumers insight into survey replies and allows them to detect problem areas and bright spots. With the real-time feedback widget, users can write positive testimonials on their websites. Customers can receive different follow-up and "thank you" page material based on their responses, and users can opt to receive email notifications for specific ratings or remarks. Read more
Pricing Options	Free Trial Available SmartSurvey Offers Free-forever and Custom plan.	Free Trial Available Starts at $109.0. Offers Custom plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 75% Momentum 65% Popularity 83%	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 60% Momentum 64% Popularity 79%
SaaSworthy Awards	# 10 Highly Rated # 15 Fastest Growing	Not Available

Features

Total Features	16 Features	15 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 13 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 12 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 92 user ratings	4.9/5 60 user ratings
Ratings Distribution	Excellent 70.8% Very Good 23.5% Average 3.3% Poor 1.2% Terrible 1.2%	Excellent 85.8% Very Good 13.2% Average 1.1% Poor 0% Terrible 0%
Review Summary	SmartSurvey is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and excellent customer support. Reviewers appreciate the platform's ease of use, even for beginners, and its ability to create professional-looking surveys quickly and efficiently. The software's flexibility and customization options are also highlighted, allowing users to tailor surveys to their specific needs. Furthermore, SmartSurvey's customer support is consistently lauded for its responsiveness and helpfulness. However, some users have mentioned occasional glitches and minor usability issues, but these are generally overshadowed by the positive experiences reported by the majority of users.	Not Available
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Pricing

Pricing Options	Free Trial Available SmartSurvey Offers Free-forever and Custom plan.	Free Trial Available Starts at $109.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic Free Professional Others Business Others Enterprise Custom Student, Academic and Not-for-profit plans Custom	Standard $109.00 $119.00 per month Pro $229.00 $249.00 per month Elite $459.00 $499.00 per month Enterprise Custom
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Alternatives

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	View All SmartSurvey Alternatives	View All Simplesat Alternatives