Smartsupp vs Re:amaze Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smartsupp

Live Chat Software

4.7 411 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Re:amaze

Live Chat Software

4.7 154 user ratings

Start Free Trial

Overview

Description	Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. Read more	The single most effective way for attracting new customers and keeping existing customers happy is to talk to them. Their mission is to bring customer relationship management back to its roots for small businesses. Reamaze is about having more meaningful and effective conversations with your customers as human beings. They believe this should be simple, intuitive, and most importantly, rewarding for small businesses. Part customer support helpdesk and part contact management, Reamaze offers an intimate way for you to have conversations with your customers wherever they may be and keep track of who they are. Read more
Pricing Options	Free Trial Not Available Starts at $10.0. Offers Free-forever plan.	Free Trial Available Starts at $29.0. Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 90% Momentum 63% Popularity 82%	80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 71% Reviews 73% Momentum 66% Popularity 79%
SaaSworthy Awards	# 4 Highly Rated # 7 Fastest Growing	Not Available

Features

Total Features	7 Features	3 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Online	Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 411 user ratings	4.7/5 154 user ratings
Ratings Distribution	Excellent 78.9% Very Good 18.2% Average 1.9% Poor 0.2% Terrible 0.8%	Excellent 79.3% Very Good 15.2% Average 2.8% Poor 1.4% Terrible 1.4%
Review Summary	Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.	Users appreciate Reamaze's user-friendly interface, saying it's well-designed and easy to navigate. They also praise its customer support, describing it as responsive, helpful, and knowledgeable. Additionally, many users highlight Reamaze's automation capabilities, commending its ability to streamline workflows and save time. However, some users have expressed concerns regarding the limited customization options and the occasional occurrence of technical glitches. Overall, Reamaze is generally well-received by users, with many finding it to be a valuable tool for managing customer interactions.
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Pricing

Pricing Options	Free Trial Not Available Starts at $10.0. Offers Free-forever plan.	Free Trial Available Starts at $29.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Standard $10.00 $22.50 per user / month Pro $72.00 $108.00 per user / month	BASIC $29.00 $29.00 per user / month PRO $49.00 $49.00 per user / month Starter $59.00 $59.00 per month PLUS $69.00 $69.00 per user / month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Smartchat Smartsupp Vs Smartchat Tidio Chat 4.7 Based on 292 Ratings Smartsupp Vs Tidio Chat LiveChat 4.6 Based on 2594 Ratings Smartsupp Vs LiveChat LiveEngage 3.9 Based on 435 Ratings Smartsupp Vs LiveEngage Freshchat 4.5 Based on 826 Ratings Smartsupp Vs Freshchat	Reamaze 4.8 Based on 210 Ratings Let's Connect Re:amaze Vs Let's Connect REVE Chat 4.3 Based on 50 Ratings Re:amaze Vs REVE Chat Freshchat 4.5 Based on 826 Ratings Re:amaze Vs Freshchat LiveEngage 3.9 Based on 435 Ratings Re:amaze Vs LiveEngage
	View All Smartsupp Alternatives	View All Re:amaze Alternatives