FocalScope vs Smartsupp Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FocalScope

Live Chat Software

4.9 27 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smartsupp

Live Chat Software

4.7 411 user ratings

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Overview

Description	FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click. Read more	Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. Read more
Pricing Options	Free Trial Available Starts at $9.0. Offers Custom plan.	Free Trial Not Available Starts at $10.0. Offers Free-forever plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 68% Momentum 60% Popularity 70%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 90% Momentum 63% Popularity 82%
SaaSworthy Awards	Not Available	# 4 Highly Rated # 7 Fastest Growing

Features

Total Features	9 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.9/5 27 user ratings	4.7/5 411 user ratings
Ratings Distribution	Excellent 90% Very Good 10% Average 0% Poor 0% Terrible 0%	Excellent 78.9% Very Good 18.2% Average 1.9% Poor 0.2% Terrible 0.8%
Review Summary	Not Available	Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.
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Pricing

Pricing Options	Free Trial Available Starts at $9.0. Offers Custom plan.	Free Trial Not Available Starts at $10.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Small Cloud $9.00 $9.00 per month Cloud $39.00 $39.00 per month On Premise $39.00 $39.00 per month Phone System Custom	Free Free Standard $10.00 $22.50 per user / month Pro $72.00 $108.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings FocalScope Vs LiveChat LiveEngage 3.9 Based on 435 Ratings FocalScope Vs LiveEngage Smartchat FocalScope Vs Smartchat ChatFlow247 5 Based on 1 Ratings FocalScope Vs ChatFlow247 Pure Chat 4.5 Based on 639 Ratings FocalScope Vs Pure Chat	Smartchat Smartsupp Vs Smartchat Tidio Chat 4.7 Based on 292 Ratings Smartsupp Vs Tidio Chat LiveChat 4.6 Based on 2594 Ratings Smartsupp Vs LiveChat LiveEngage 3.9 Based on 435 Ratings Smartsupp Vs LiveEngage Freshchat 4.5 Based on 826 Ratings Smartsupp Vs Freshchat
	View All FocalScope Alternatives	View All Smartsupp Alternatives