84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Supportbench
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Capacity
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Description | due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner. In this way, brands get access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work within a minute to enhance their customer experience. Moreover, they can choose a specific style and theme for the product page that better fits their requirements. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases right from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback. Thus saving the users from solving the same problems again and again. Read more | Servicedesk, IT Asset Management & Network Inventory, Movable Asset Management & Physical Inventory. SaaS pricing includes hosting, backups, updates and email assistance. Hosting in secure DATA CENTERS in France and Canada for SAAS mode. In SAAS mode, for example, the price for an infrastructure of 2000 assets including the Asset Management, Physical inventory modules would be €43/month, billed annually. Discount according to quantity. Equipment and labels not included Read more | Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more | Introducing Capacity, ultimate solution to the never-ending chaos of information overload. Imagine a world where team is no longer wastes valuable time sifting through endless emails, playing phone tag, or getting interrupted with constant shoulder taps. With Capacity, can revolutionize the way to work by empowering team with instant access to the knowledge they need to do their best work. With cutting-edge technology, can automate processes and streamline the workflow, delivering a single, intuitive dashboard that puts all organizational knowledge right at fingertips. No more wasting precious minutes searching for that critical piece of information buried deep within an email thread. With Capacity, can access the knowledge need to excel, instantly. Join the ranks of successful professionals who have already experienced the transformative power of Capacity. Its known that professionals like to depend on accurate and reliable information to make critical decisions. That's why Capacity is designed with the utmost commitment to accuracy and security. The prioritize data integrity and protect sensitive information, giving peace of mind while focus on achieving more. Empower team with the tools they need to thrive, and watch as efficiency, productivity, and innovation soar to new heights. Don't let information overload hold back any longer. Embrace Capacity, the game-changing solution that brings clarity, continuity, and cohesion to the organization. Experience the future of work, today. Read more |
Pricing Options |
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SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
13 Features
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13 Features
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0 Features
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16 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Basic Free Premium $49.00 $49.00 per month Enterprise Custom |
Basic Helpdesk Others SimplyAsset Custom Advanced Helpdesk Others |
Business $32.00 $40.00 per month Enterprise Custom |
Growth $49.00 $49.00 per user / month Professional $99.00 $99.00 per user / month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Richdesk
4 Based on 2 Ratings
Scopedesk
5 Based on 1 Ratings
Track-It
3.9 Based on 102 Ratings |
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Screenshots | Not Available | Not Available |
+ 2 More
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Videos |
+ 1 More
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Company Details | Located in: Gurgaon, India Founded in: 2019 | Located in: Lyon, France Founded in: 1994 | Located in: Vancouver, British Columbia Founded in: 2015 | Located in: University City, Missouri Founded in: 2017 |
Contact Details |
098730 46993 https://www.g2.com/products/snaphy-labs-due-work/reviews |
+33 47200992 https://www.simplydesk.com |
Not available https://supportbench.com/ |
(314) 502-9412 https://capacity.com/ |
Social Media Handles |
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