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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Live Chat Software

4.8 11 user ratings

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Overview

Description Qonvo is a live chat tool that allows businesses to have a conversation with every site visitor. It leverages the power of conversations to persuade and engage users in a meaningful way. The best part is that the Qonvo automated assistants can provide 24/7 support without a manual person handling it. Simply setup automation rules and teach the tool relevant skills to let users find what they want. Businesses can customise the chat window using their own branding and converse with users through text, images, structured cards, and embed files. Multiple team members can easily chat with a customer without sounding abrupt. This is made easier through the service desk which allows support executives to chat with customers in an user-friendly interface. Qonvo also supports conversations on mobile apps, making it easier for businesses to deploy it everywhere for their users expect chat support. Read more Customarily is a customer lifecycle software explicitly built to help client-facing businesses to manage their relationship with customers. This tool offers support, collects feedback, and automates processes, such as requesting routing and email marketing. Customarily is a very useful tool that assists businesses to increase sales, revenue, and customer relationships through live chat software that provides the support of video calls, knowledge base, typing reviews, and surveys. Customarily software manages the businesses and the entire customer lifecycle by creating and prospering relationships with customers. This all-in-one software offers models for customer intelligence marketing survey and CRM; all these models are completely incorporated to offer streamlined Customer Management workflows. Customerly will prove to be an effective tool for businesses as it helps them segment customers within customerly tools to send automated surveys or messages or deliver targeted marketing campaigns. Moreover, the customary offers tools to design newsletters and build email templates and campaigns that can be analyzed regarding click and open rates. Customarily offers top-class support for businesses offering basic, pro, and enterprise pricing strategies for solopreneurs and enterprises. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $79.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $24.0. Offers Free-forever plan.
SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    73%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    68%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    78%
  • Momentum
    67%
  • Popularity
    83%
SaaSworthy Awards
Not Available
# 20 Most Popular

Features

Total Features
3 Features
8 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    4.8/5 11 user ratings
    Ratings Distribution
    Not Available
    • Excellent

      86.7%
    • Very Good

      6.7%
    • Average

      6.7%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $79.0. Offers Free-forever and Custom plan.
    • Free Trial Available
    • Starts at $24.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter Free

    Unlimited $79.00 $79.00 per month

    Enterprise Custom

    Basic Free

    Startup $24.00 $29.00 per month

    Pro $79.00 $87.00 per month

    Enterprise $129.00 $159.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Qonvo screenshot
    + 1 More
    Customer service software with live chat
    Videos Not Available Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Washington, DC 20003 Located in: Dublin, Ireland Founded in: 2017
    Contact Details

    +1 (202) 445-3937

    https://www.qonvo.com/

    Not available

    https://www.customerly.io/

    Social Media Handles

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