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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Provide Support logo
Live Chat Software

4.6 126 user ratings

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Overview

Description Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. Read more Chatwoot is a customer support software that helps to provide support to all your visitors over a range of social platforms like Messenger, WeChat, Email, Whatsapp, Twitter, and even your own website. It helps the users in numerous ways by managing conversations, building relationships and offering a delightful customer experience by using just a single platform. It consists of a multifunctional substantial dashboard that keeps the customers engaged in one single place. It allows users to connect through channels and initiate communication by exchanging messages from customers. Being a substantial platform, Chatwoot has a lot of powerful features, specifically designed to enhance the productivity of your team and provide the data required to carry forward the action. It consists of features like inbuilt real-time reporting that helps to gain insights about the performance of your team. Along with that, it has an automatic agent assignment facility that automatically assigns conversations to the next agent available in the inbox. It keeps productivity over anything else by enabling you to send quick pre-saved responses to your visitors’ FAQs and resolve their queries more efficiently. Read more
Pricing Options
  • Free Trial Available
  • Starts at $8.25. Offers Free-forever plan.
  • Free Trial Not Available
  • Chatwoot Offers Free-forever plan.
SW Score & Breakdown

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    82%
  • Momentum
    71%
  • Popularity
    88%
SaaSworthy Awards # 7 Highly Rated # 12 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online

Reviews & Ratings

User Rating
4.6/5 126 user ratings
Not Available
Rating Distribution
  • Excellent

    63.5%
  • Very Good

    32.5%
  • Average

    3.2%
  • Poor

    0%
  • Terrible

    0.8%
Not Available
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $8.25. Offers Free-forever plan.
  • Free Trial Not Available
  • Chatwoot Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Small Business $8.25 $15.00 per month

Free Free

Corporate $16.50 $30.00 per month

Enterprise $33.00 $60.00 per month

Chatwoot Free

 
View Detailed Pricing

Alternatives

 

Screenshots & Videos

Screenshots Boost Sales and Website Credibility screenshot
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Chatwoot screenshot
Videos Video Thumbnail Not Available

Vendor information

Company Details Located in: New York, New York Founded in: 2003 Located in: Newark, Delaware
Contact Details

+1 888-777-9930

https://www.providesupport.com/

Not available

https://www.chatwoot.com/

Social Media Handles

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