ProProfs Chat vs Whisbi Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ProProfs Chat

Live Chat Software

4.7 196 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Whisbi

Live Chat Software

4.4 27 user ratings

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Overview

Description	Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. Read more	Whisbi is a marketing platform that helps users to sell more without increasing their web traffic by improving the quality of online leads. This cloud software includes features like conversational sales assistants, conversational sales converter, and conversational sales accelerator. It is an enterprise-ready software that complies with data privacy standards. Whisbi is highly flexible and scalable, which allows users to adjust the number of agents and groups without any hassle. It comes with role-based access control, where users can easily assign different roles to individuals in the admin space and also specify each role in detail. Additionally, this cloud software is also coupled with a few special features, using which users can activate only the chatbot or get rid of the chat function as desired. Apart from the above, users can also customize the chatbots as per their requirements or depending on the webpage without any fuss. One can easily connect to Whisbi to measure their business goals using its built-in analytics and get to understand customer behavior online and follow smooth sales operations anytime. Read more
Pricing Options	Free Trial Available Starts at $10.0. Offers Custom plan.	Free Trial Available
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 78% Momentum 73% Popularity 83%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 68% Momentum 62% Popularity 81%
SaaSworthy Awards	# 15 Highly Rated # 19 Most Popular	Not Available

Features

Total Features	8 Features	8 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 196 user ratings	4.4/5 27 user ratings
Rating Distribution	Excellent 74% Very Good 18.9% Average 5.6% Poor 1.5% Terrible 0%	Excellent 55.6% Very Good 29.6% Average 14.8% Poor 0% Terrible 0%
User Sentiments	Cost-Effective Solution, Real-Time Visitor Monitoring, Easy to Use Interface, Extensive Integrations Technical Issues, Slow Software Speed, Poor Online Help Availability, Limited UI Customizations	Not Available
Review Summary	ProProfs Chat, a customer support and live chat solution, receives mixed reviews from users. While some users praise its ease of use, affordability, and robust features like chatbots and analytics, others criticize its occasional technical glitches, limited customization options, and lack of advanced features found in competitors. Some users also express concerns about the quality of customer support, particularly the slow response times. Overall, users find ProProfs Chat to be a decent option for small businesses and startups seeking a budget-friendly live chat solution but may not be suitable for enterprises or those requiring advanced functionality.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $10.0. Offers Custom plan.	Free Trial Available
Pricing Plans Monthly Plans Annual Plans	ESSENTIALS $10.00 $15.00 per user / month PREMIUM $15.00 $20.00 per user / month ENTERPRISE Custom	Convertor Others Assistant Others Accelerator Others Landing Pages Others All-in-one Others
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Alternatives

	LiveChat 4.6 Based on 2594 Ratings ProProfs Chat Vs LiveChat LiveEngage 3.9 Based on 416 Ratings ProProfs Chat Vs LiveEngage Smartchat ProProfs Chat Vs Smartchat Let's Connect ProProfs Chat Vs Let's Connect Pure Chat 4.5 Based on 639 Ratings ProProfs Chat Vs Pure Chat	ChatFlow247 5 Based on 1 Ratings Whisbi Vs ChatFlow247 Smartchat Whisbi Vs Smartchat ChatFunnels 5 Based on 25 Ratings LiveChat 4.6 Based on 2594 Ratings Whisbi Vs LiveChat ZoomInfo Chat Whisbi Vs ZoomInfo Chat
	View All ProProfs Chat Alternatives	View All Whisbi Alternatives