Home/Live Chat Software/Olark vs JivoChatUpdated on: February 24, 2024

Compare Olark vs JivoChat

95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Olark
Olark Live Chat Software (268 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce Chat
Salesforce Chat Live Chat Software
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Olark

Olark

Live Chat Software (268 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce Chat

Salesforce Chat

Live Chat Software
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Overview

Summary

Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. ..show more

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. ..show more

Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Wilmington, Delaware

Wilmington, Delaware / +1 408-604-0183

San Francisco, California / +1-800-664-9073

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Olark Live Chat
Custom

Features

  • Unlimited chat history
  • Customizable chatbox
  • Data security
  • Advanced reporting
  • Advanced privacy features
  • Realtime reporting
  • Agent groups
  • Targeted chat
  • Integrations
Olark Live Chat Pro
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team
  • Payment options: Credit card, PO, invoicing
  • Dedicated account manager
  • Video chat, SMS, or call us for help
  • Access to professional services - legal, security, accessibility, engineering
  • First priority in our support queue
Olark Live Chat (Self-Service)
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team: Available for an additional fee
  • Payment options: Credit card only
View Price Page
Basic
Free

Features

  • Unlimited chats and websites
  • Customizable chat in 25 languages
  • Desktop, mobile and browser agent apps
  • 24/7 customer support
  • 2 month chat history storage
  • Basic CRM functions
  • Team chats for an unlimited number of staff members
Professional
$19 /User/Month

Features

  • All the benefits of Basic version, and:
  • Unlimited chat history storage
  • Proactively start chats and catch leads using Smart Triggers
  • Complete visitor info including IP addresses, region, visit source and more
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time
  • Connect JivoChat with chatbots and don’t miss a single request
  • Use built -in CRM to turn new customers into returning ones and grow your business
View Price Page
Salesforce Chat
Custom

Features

  • Real-time help online
  • Connect agents and increase productivity
  • Improve team, improve customer service
View Price Page

SCREENSHOTS

Olark Screenshots
JivoChat Screenshots
View 1 screenshot(s)
Salesforce Chat Screenshots

INTEGRATIONS

  • Nutshell
  • Drupal
  • ActiveCampaign
  • WooCommerce
  • Google Analytics
  • Google Meet
  • MailChimp
  • Constant Contact
  • WordPress
  • Joomla
  • Wix
  • Drupal
  • Bitrix24
  • BigCommerce
  • OpenCart
  • PrestaShop
  • Weebly
  • Zoho CRM
  • Google Analytics
  • Shopify
  • Pipedrive CRM
  • Zapier
    NA

ALTERNATIVES

Top alternatives to Olark

Intercom
Intercom
LiveChat
LiveChat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to

Top alternatives to JivoChat

Tidio Chat
Tidio Chat
tawk.to
tawk.to
LiveChat
LiveChat
Crisp
Crisp
Intercom
Intercom