NICE inContact CXone vs LiveVox in July 2026

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NICE inContact CXone

Contact Center Operations Software

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveVox

Contact Center Operations Software

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Support Suite

Help Desk Software

4.3 7,211 user ratings

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Featured

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Aircall

Contact Center Operations Software

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Overview

Description	Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud. Read more	LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Read more	Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more	Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $19.00.	Free Trial Available Starts at $30.00. Offers Custom plan.
SW Score & Breakdown	84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 60% Reviews 75% Momentum 60% Popularity 64%	78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 60% Reviews 60% Momentum 63% Popularity 64%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 88% Momentum 64% Popularity 60%	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 60% Reviews 77% Momentum 68% Popularity 70%
SaaSworthy Awards	Not Available	Not Available	# 7 Fastest Growing # 12 Fastest Growing	# 3 Fastest Growing # 8 Most Popular

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA	Available	Available

Reviews & Ratings

User Rating	Not Available	Not Available	4.3/5 7,211 user ratings	Not Available
Rating Distribution	Not Available	Not Available	Excellent 59.3% Very Good 27.2% Average 4.4% Poor 1.3% Terrible 7.9%	Not Available
User Sentiments	User Friendly Interface, Extensive Custom Reporting, Extensive Integrations, Reliable Call Routing System Outages, Inconsistent Technical Support, MAX Agent Performance Issues, Dated User Interface for Specific Features	Ease of Use, Excellent Customer Support, Robust Reporting Tools, TCPA Compliance Lack of Documentation, Slow Technical Support, Limited Reporting Customization, Occasional Software Glitches	Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation	User-Friendly Interface, Extensive Integrations, Reliable Call Recording, Mobile App Accessibility Inconsistent Call Quality, Mobile App Bugs, Limited SMS/MMS Functionality, Inflexible Billing Policies
Review Summary	Overall, users find the product easy to use and reliable, praising its robust features, customization options, and excellent customer support. However, some users have reported issues with pricing, occasional glitches, and a complex user interface, particularly for non-technical users. Additionally, a few users have expressed concerns about the product's scalability and integration capabilities. Despite these challenges, many users appreciate the product's ability to streamline communication, enhance customer engagement, and improve overall operational efficiency.	LiveVox receives positive feedback for its ease of use, scalability, and robust features, particularly for outbound calling, compliance, and reporting. Users appreciate the user-friendly interface, automation, and the overall efficiency gains it provides. However, some users note challenges with customer support response times, reporting limitations, and the occasional technical hiccup, particularly with recent upgrades. Overall, LiveVox is seen as a powerful contact center solution but may require a learning curve and ongoing attention to technical support.	Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited.	Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $19.00.	Free Trial Available Starts at $30.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	NICE inContact CXone Custom	LiveVox Custom	Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month	Essentials $30.00 $30.00 per user / month Professional $50.00 $50.00 per user / month Custom Custom
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