Browse Software
List Your Product
Loading...

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TelebuHub logo
View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

My Hotline logo
View Details
Sponsored

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva logo

Nextiva

Call Center Software

4.6 6,015 user ratings

Visit Website
Sponsored

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Contact Center (Formerly Freshcaller) logo

Freshdesk Contact Center (Formerly Freshcaller)

Call Center Software

4.2 196 user ratings

Visit Website

Overview

Description TelebuHub is a single-window software that’s loaded with all the tools and applications you need to manage an inbound, outbound or blended call center on the cloud or onsite. Host inbound, outbound or blended call centers with multiple IVR processes. Design your own IVR flow, define service levels & manage everything in real-time. Inbuilt CRM, Ticket Management, Knowledge Management System & Agent Scorecards. Use preview, progressive, or predictive dialers or trigger prerecorded voice broadcasts. A single view dashboard for agents, team leads, managers & back-office employees. Read more My Hotline software is a Cloud Based Business Call Management System to automate business. The software offers customizable tools to record calls, automate routing to meet customer's needs. The Cloud Telephony Integrated CRM used to analyze the sales based on prospects. Generate detailed report to measure the customer’s purchase history. Read more Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. Read more
Pricing Options
  • Free Trial Not Available
  • TelebuHub Offers Custom plan.
  • Free Trial Not Available
  • My Hotline Offers Custom plan.
  • Free Trial Not Available
  • Starts at $18.95. Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    62%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    74%
  • Momentum
    60%
  • Popularity
    70%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    98%
  • Momentum
    69%
  • Popularity
    100%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    88%
  • Momentum
    70%
  • Popularity
    84%
SaaSworthy Awards
Not Available
Not Available
# 1 Most Popular # 1 Most Searched # 7 Fastest Growing # 8 Most Searched

Features

Total Features
5 Features
10 Features
8 Features
7 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Concurrency Support Allows you to manage multiple calls concurrently
    IVR Support Interactive voice recognition routes the caller to the right agent
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls
    Predictive Dialer Automatically dials to list of phone numbers
    Progressive Dialer Auto dials and connects agents to calls answered by live persons
    Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 2 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 7 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 5 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available
    • NA
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    Not Available
    4.6/5 6,015 user ratings
    4.2/5 196 user ratings
    Rating Distribution
    Not Available
    Not Available
    • Excellent

      78.9%
    • Very Good

      11.2%
    • Average

      3.1%
    • Poor

      1.2%
    • Terrible

      5.6%
    • Excellent

      50.5%
    • Very Good

      35.7%
    • Average

      5.6%
    • Poor

      3.1%
    • Terrible

      5.1%
    User Sentiments
      Not Available
      Not Available

      Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features

      Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process

      Ease of Use, Cost-Effectiveness, Seamless CRM Integration, Extensive Integrations

      Mobile App Issues, Limited Customization, Occasional Call Quality Issues, Limited Inbound Call Features

    Review Summary
    Not Available
    Not Available

    Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.

    Freshcaller, a cloud-based contact center solution, has garnered mixed reviews. Users applaud its user-friendly interface, ease of setup, and feature-richness. They appreciate the customizable dashboards, call routing options, and integration with various business applications. However, some users have expressed concerns regarding the system's occasional glitches, limited reporting capabilities, and lack of advanced features found in more established platforms. Overall, Freshcaller is a solid choice for small businesses and startups seeking a budget-friendly and easy-to-use contact center solution, but larger enterprises may find it lacking in terms of scalability and advanced functionalities.

      Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • TelebuHub Offers Custom plan.
    • Free Trial Not Available
    • My Hotline Offers Custom plan.
    • Free Trial Not Available
    • Starts at $18.95. Offers Custom plan.
    • Free Trial Available
    • Starts at $15.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    TelebuHub Custom

    Starter Others

    Business Others

    Enterprise Custom

    Essential (Business communication) $18.95 $25.95 per user / month

    Professional (Business Communication) $22.95 $30.95 per user / month

    Enterprise (Business Communication) $32.95 $40.95 per user / month

    Core (Contact Centre) Custom

    Premium (Contact Centre) Custom

    Optimum (Contact Centre) Custom

    Ultimate (Contact Centre) Custom

    Sprout Free

    Blossom $15.00 $19.00 per user / month

    Garden $29.00 $39.00 per user / month

    Estate $45.00 $59.00 per user / month

    Forest $69.00 $99.00 per user / month

    Estate Omnichannel $79.00 $99.00 per user / month

    Forest Omnichannel $139.00 $169.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing
    View Detailed Pricing
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots Not Available Not Available Not Available  New Report
    + 6 More
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 1 More
    Video Thumbnail
    + 1 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Hyderabad, India Located in: Gurgaon, India Located in: Scottsdale, Arizona Located in: San Mateo, California Founded in: 2017
    Contact Details

    +91-40-23120000

    https://www.telebu.com/hub

    9517701234

    https://myhotline.co/

    +1 800-799-0600

    https://www.nextiva.com/

    +1 650 513 0514

    https://www.freshworks.com/freshcaller-cloud-pbx/

    Social Media Handles

    We understand SaaS better

    SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

    icon

    Buyers

    Looking for the right SaaS

    We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

    icon

    Makers

    Want more customers?

    Our experts will research about your product and list it on SaaSworthy for FREE.

    Get Listed