ManageEngine Analytics Plus vs Zoho Desk Comparison

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ManageEngine Analytics Plus

Business Intelligence Software

4.5 22 user ratings

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Desk

Help Desk Software

4.5 2,768 user ratings

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Overview

Description	Make your data more useful than ever before with advanced analytics and feature-rich dashboards from ManageEngine Analytics Plus. You can connect to any data source and upload files, spreadsheets, URL feeds and a lot more with absolute ease. Build complex reports on its easy-to-use interface and represent your data on a variety of charts, widgets and tabular views. You can also combine multiple reports and view it on a single dashboard and use its powerful formula engine to derive metrics from complex data and reports. Integrate with ManageEngine’s ITSM, support and IT support suite and get a better insight into your helpdesk and customer support operations. Read more	It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more
Pricing Options	Free Trial Available Starts at $2395.0. Offers Free-forever plan.	Free Trial Available Starts at $7.0.
SW Score & Breakdown	84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 91% Reviews 60% Momentum 60% Popularity 65%	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 87% Momentum 71% Popularity 93%
SaaSworthy Awards	Not Available	# 3 Most Worthy # 10 Fastest Growing

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.5/5 22 user ratings	4.5/5 2,768 user ratings
Ratings Distribution	Excellent 54.5% Very Good 40.9% Average 4.5% Poor 0% Terrible 0%	Excellent 61.1% Very Good 32.2% Average 5.7% Poor 0.4% Terrible 0.6%
Review Summary	Not Available	Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction.
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Pricing

Pricing Options	Free Trial Available Starts at $2395.0. Offers Free-forever plan.	Free Trial Available Starts at $7.0.
Pricing Plans Monthly Plans Annual Plans	Personal edition Free Professional edition Perpetual $5,995.00 $5,995.00 One time payment Professional edition Annual Subscription $2,395.00 $2,395.00 per year	Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month
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	View All ManageEngine Analytics Plus Alternatives	View All Zoho Desk Alternatives