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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite
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| Description | Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. Read more | Empower customer service team with Pythia software, the AI-enhanced platform seamlessly integrated within Zendesk. Pythia brings to the table sophisticated tools designed to elevate customer interactions through smart, AI-driven suggestions. It provides a keen comprehension of agent performance and macro utilization, affording managers the insights to refine responses and strategies effectively. Meanwhile, its powerful analytics engine enables the filtration and exportation of reports, ensuring data is both accessible and actionable. With the additional capability to swiftly categorize and route incoming tickets, Pythia streamlines the support workflow, matching queries to the best-suited agent within minutes, thereby optimizing response times and ultimately revolutionizing the customer experience Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 13 Most Popular # 10 Most Popular |
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# 3 Most Worthy # 10 Fastest Growing | # 7 Fastest Growing # 12 Fastest Growing |
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Easy to use Interface, Efficient Ticketing System, Extensive Integrations, Excellent Customer Support Limited Customization Options, Lack of Built-in Dashboard, Subpar Mobile Application, Role-Based Permissions Issues |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Users find Jitbit Helpdesk easy to use, reliable, and affordable. It is praised for its intuitive interface, comprehensive features, and excellent customer support. Many reviewers highlight its ticketing system, automation capabilities, reporting tools, and integration options as key strengths. Additionally, users appreciate its mobile app and the ability to customize it according to their needs. However, some users mention limited customization options and occasional glitches as areas for improvement. Overall, Jitbit Helpdesk is a popular choice for businesses seeking a user-friendly and cost-effective help desk solution. |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Freelancer $24.92 $29.00 per month Startup $58.25 $69.00 per month Company $108.25 $129.00 per month Enterprise $208.25 $249.00 per month Small (For Your Server) $2,199.00 $2,199.00 One-Time Perpetual License Company (For Your Server) $3,799.00 $3,799.00 One-time Perpetual License Enterprise (For Your Server) $6,499.00 $6,499.00 One-time Perpetual License Source Codes Custom |
Basic (Health Check) $79.00 $99.00 per month Advanced (Health Check) $109.00 $139.00 per month Basic (Ticket Classifier) $0.02 $0.02 per ticket Advanced (Ticket Classifier) $0.05 $0.05 per ticket Advanced Macros $15.00 $15.00 per user / month Advanced Shortcuts $15.00 $15.00 per user / month Macros Reporting $75.00 $75.00 per month |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom Support Team $19.00 $19.00 per user / month Support Professional $55.00 $55.00 per user / month Support Enterprise $115.00 $115.00 per user / month |
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| Company Details | Located in: Edinburgh, Scotland - BH16 6FH Founded in: 2005 | Located in: Minsk, Belarus Founded in: 2019 | Located in: Pleasanton, California - 94588 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 646-397-7708 https://www.jitbit.com/ |
+1 302 208 8875 https://pythia.cc/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
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