IVCbox vs WebsiteAlive Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

IVCbox

Live Chat Software

5 7 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WebsiteAlive

Live Chat Software

4.7 5 user ratings

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Overview

Description	IVCbox offers products and solutions for businesses to connect with their customers, which include live chat, video call, and chatbot. To set up Live chat on their websites, users need to sign up for IVCbox and complete the registration after which they integrate the generated code into their websites. Customer conversation history is available on the cloud and can be viewed at a later date. It also allows for some customer management by letting the users maintain customer information such as names, email addresses, phone numbers, etc. Calling agents can also access and fill out the customer information. Video Chat lets users set up a video chat on their websites. The video conversations are also stored and are accessible on the cloud for reviews and analysis. Chatbot offers code-less Chatbot functionality to web pages for 24x7 support. Users can customize the products using various colors to suit the brand identity better. Read more	WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications. Read more
Pricing Options	Free Trial Available Starts at $25.0. Offers Free-forever plan.	Free Trial Not Available Starts at $30.0. Offers Custom plan.
SW Score & Breakdown	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 60% Momentum 60% Popularity 60%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 67% Momentum 60% Popularity 76%
SaaSworthy Awards	Not Available	# 17 Fastest Growing # 10 Most Searched

Features

Total Features	8 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	5/5 7 user ratings	4.7/5 5 user ratings
Ratings Distribution	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%	Excellent 66.7% Very Good 33.3% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $25.0. Offers Free-forever plan.	Free Trial Not Available Starts at $30.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic Free Pro $25.00 $25.00 per month Team $39.00 $39.00 per month	AliveChat $30.00 $30.00 per month AliveChat Plus $50.00 $50.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	ChatAndBot LiveChat 4.6 Based on 2594 Ratings IVCbox Vs LiveChat Let's Connect IVCbox Vs Let's Connect Provide Support 4.6 Based on 126 Ratings IVCbox Vs Provide Support ChatBot 4.6 Based on 57 Ratings	LiveAgent 4.7 Based on 2506 Ratings LiveChat 4.6 Based on 2594 Ratings WebsiteAlive Vs LiveChat Zoho SalesIQ 4.5 Based on 474 Ratings WebsiteAlive Vs Zoho SalesIQ HelpOnClick 4.5 Based on 31 Ratings WebsiteAlive Vs HelpOnClick Smartchat WebsiteAlive Vs Smartchat
	View All IVCbox Alternatives	View All WebsiteAlive Alternatives