79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
Sponsored
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Freshdesk
Visit Website
|
Sponsored
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zoho Desk
Visit Website
|
Description | Built for customer support teams, as well as the customers, SympoQ is an intuitive and flexible help desk system built to manage and automate customer service and support activities from a single place. SympoQ can be set up and available for operations in less than 10 minutes with its flexible and easy to use configuration. With SympoQ, your customer support takes advantage of a robust support system that keeps your customers informed and in control of their issues. It allows you to take customer requests and assign them to the relevant functional area or agents for follow-up. The SympoQ customer portal is accessible 24/7 with self-service capabilities. Customers are able to search for solutions from the knowledge base without the need of contacting the help desk. The portal enriches customer experiences and results in increased loyalty from customers. SympoQ is customizable to business profile to deliver solutions that can satisfy complex requirements without becoming burdensome. Appearance and localization, email templates, they are all customizable. You can even set a public or a private site, choosing between internal or external help desk depending on your customers and support processes. Read more | Issuetrak is an issue-tracking software that can be easily configured to suit the needs of businesses. It simplifies operations by managing complaints, customer support requests, workflow management, help desk tickets, and other tasks. With Issuetrak's automation system, day-to-day operations become more organized by defining unique processes and customizing management. The software comes with in-built features such as report generation, task management, alerts, and notifications to help users stay on top of all the issues reported by customers or employees. Users can also add notes to manage these issues effectively. Additionally, Issuetrak is highly customizable making it easy to integrate into existing systems. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
Pricing Options |
|
|
|
|
SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards |
Not Available
|
# 19 Highly Rated # 20 Most Popular | # 1 Most Worthy # 1 Most Popular | # 3 Most Worthy # 10 Fastest Growing |
Total Features |
12 Features
|
15 Features
|
19 Features
|
18 Features
|
Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Unique Features |
AI Assistant
Multi-language Support
|
AI Assistant
Multi-language Support
|
AI Assistant
Multi-language Support
|
AI Assistant
Multi-language Support
|
Organization Types Supported |
|
|
|
|
Platforms Supported |
|
|
|
|
Modes of Support |
|
|
|
|
API Support |
|
|
|
|
User Rating |
Not Available
|
|
|
|
Rating Distribution |
Not Available
|
|
|
|
Review Summary |
Not Available
|
Users generally express satisfaction with IssueTrak's user-friendly interface, praising its intuitive design, ease of use, and quick implementation. The software's customization options and ability to adapt to specific needs receive positive feedback. IssueTrak is also commended for its reliable performance, efficient management of tickets, and effective collaboration tools. However, some users mention occasional glitches and limited reporting capabilities as areas for improvement. Overall, the general sentiment towards IssueTrak is positive, with users highlighting its user-friendliness, customization, reliability, and collaboration features as strengths. |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Concept /Month Team $79.00 $79.00 per month Premium $325.00 $325.00 per month |
Cloud $23.58 $26.00 per user / month On-Premises Others |
Free Free Growth $15.00 $18.00 per user / month Pro $49.00 $59.00 per user / month Enterprise $79.00 $95.00 per user / month |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
|
Jira Service Desk
4.2 Based on 1397 Ratings |
|||
Screenshots |
+ 3 More
|
+ 4 More
|
+ 2 More
|
|
Videos | Not Available |
+ 3 More
|
+ 2 More
|
+ 3 More
|
Company Details |
Not available |
Located in: Virginia Beach, VA Founded in: 1992 | Located in: San Bruno, California Founded in: 2010 | Located in: Pleasanton, California - 94588 |
Contact Details |
Not available https://www.sympoq.com/ |
Support: +1 (888) 789-8725 ; Sales: +1 (757) 213-1350 https://www.issuetrak.com/applications/help-desk/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
Social Media Handles |
|
|
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.