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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot CRM logo
CRM Software

4.4 7,688 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Total Expert logo
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshsales logo

Freshsales

CRM Software

4.7 1,621 user ratings

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Sponsored

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Thryv logo

Thryv

CRM Software

4.2 695 user ratings

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Overview

Description A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead. Read more Total Expert is a robust CRM, that can be used to enhance engagement and amp up sales productivity on the go. The software features a seamless work module and is quite easy to tackle around. It provides a 360-degree contact view, accompanied by a dedicated dashboard and reporting structure, detailed lead & contact management metrics. As per reports, Total Expert has helped relationship managers and loan officers to get their business productivity enhanced by 20%. Also, they have noticed a 10% hike in the lead to application ratio. A dedicated customer support manager and support team are always at service, providing necessary solutions, to the problems raised by individual customers. Also, the latter are provided access to seamless integration facilities with third-party platforms. Unmatched training facilities are available at Total Expert, educating businesses on their customer driving skills and member engagement opportunities to be precise. Read more Freshsales, also known as Freshworks CRM, is a cloud-based customer relationship management (CRM) tool that can help businesses grow their revenue through context-driven sales. This highly-rated CRM can help businesses close deals faster, improve seller effectiveness, reduce IT complexity, streamline the sales process, generate new opportunities, and much more. Some of the top features of Freshsales include sales lead tracking, sales management, event tracking, one-click phone, personalized bulk emails, email prioritization, AI-powered chatbots, customizable web forms, page visit tracking, visitor intent tracking, activity timeline, predictive contact scoring, deal insights, third-party integrations, dynamic forecasting, 360° customer view, automated sales campaigns, etc. Read more Thryv is a platform that enables businesses to meet modern customer’s expectations simply and efficiently in today’s era. It is a highly secured and easy-to-use Business Management Platform that automates tasks while also putting the customers at the center of the business. The platform enables users to reach more customers by letting them find their customers at the right time, the right way. They can plan their daily activities through calendar sync, automated reminders, and conversations in one inbox. Thryv enables businesses to accept secure payments at low, competitive rates from anywhere and securely. Users can request reviews quickly and get notified instantly, thus allowing them to respond simultaneously. Other value-added features that users can utilize include Marketing Automation, Document Storage and Sharing, Social Media Management, Reputation Management, and online presence enhancement. It allows businesses to offer their customers an interactive login area and also sync their business info across 60+ listings websites like Google, Yelp, Facebook, and more, thus giving them a modern and mobile-ready website. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Total Expert Offers Custom plan.
  • Free Trial Available
  • Freshsales Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $20.0. Offers Free-forever plan.
SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    97%
  • Momentum
    70%
  • Popularity
    68%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    80%
  • Momentum
    62%
  • Popularity
    80%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    91%
  • Momentum
    61%
  • Popularity
    75%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    87%
  • Momentum
    70%
  • Popularity
    92%
SaaSworthy Awards # 4 Highly Rated # 2 Fastest Growing
Not Available
# 3 Highly Rated # 3 Highly Rated # 3 Fastest Growing # 5 Most Popular

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 7,688 user ratings
4.6/5 153 user ratings
4.7/5 1,621 user ratings
4.2/5 695 user ratings
Rating Distribution
  • Excellent

    57.8%
  • Very Good

    32.4%
  • Average

    5.3%
  • Poor

    1.1%
  • Terrible

    3.3%
  • Excellent

    68.6%
  • Very Good

    26.1%
  • Average

    3.3%
  • Poor

    0.7%
  • Terrible

    1.3%
  • Excellent

    77.7%
  • Very Good

    17.9%
  • Average

    2.2%
  • Poor

    0.8%
  • Terrible

    1.5%
  • Excellent

    69.2%
  • Very Good

    11.7%
  • Average

    3.3%
  • Poor

    2.9%
  • Terrible

    12.9%
User Sentiments

    User Friendly Interface, Extensive Integrations, Email Tracking, Task Management

    High Pricing, Limited Customization, Occasional Software Glitches, Complex Workflows

    User-Friendly Interface, Excellent Customer Support, Extensive Marketing Automation Capabilities, Wide Range of Integrations

    Occasional System Bugs & Glitches, Slow Feature Rollouts and Enhancements, Complex System Navigation for New Users, Inconsistent Support Team Expertise

    User-Friendly Interface, Comprehensive CRM Features, Excellent Customer Support, Effective Sales & Marketing Automation

    Limited Third-Party Integrations, Occasional Software Bugs & Glitches, Mobile App Functionality, Confusing Pricing Structure

    Exceptional Customer Service, Comprehensive Business Management Features, User-Friendly Interface, Effective Marketing Automation

    Inconsistent Social Media Marketing, Limited CRM Functionality, Mobile App Issues, Lack of Transparency and Communication

Review Summary

Overall, users praise HubSpot CRM for its ease of use, comprehensive features, and excellent customer support. With an average rating of 4.5 out of 5 stars across various review platforms, the platform is highly recommended for businesses seeking a user-friendly and feature-rich CRM solution. Users particularly appreciate HubSpot CRM's intuitive interface, robust sales and marketing automation capabilities, and ability to integrate with other business applications. Some reviewers have reported occasional glitches and limitations in customization options, but these are generally outweighed by the platform's strengths.

Total Expert receives mixed feedback from users. Common praises include its ability to automate workflows, improve efficiency, and facilitate comprehensive client management. Reviewers highlight the platform's user-friendly interface, customizable features, and robust reporting capabilities. However, some users express concerns regarding occasional technical glitches, limited customization options, and a learning curve associated with implementation. Additionally, there have been complaints about the software's stability, occasional bugs, and customer support responsiveness.

Users appreciate Freshsales' ease of use, customizable features, and comprehensive functionality. It streamlines sales processes, improves team collaboration, and boosts productivity. Users also praise its intuitive interface, user-friendly design, and excellent customer support. However, some users have reported occasional glitches and limited reporting capabilities. Additionally, pricing concerns have been raised, particularly for larger teams or those requiring advanced features. Freshsales is generally well-received for its user-friendliness, customization options, and positive impact on sales performance.

Thryv garners mixed reviews across platforms. Users appreciate its user-friendly interface, comprehensive features, and effective marketing and scheduling tools. However, concerns are raised regarding its customer support, occasional glitches, and pricing structure. Some users find it expensive compared to competitors, while others highlight the value it provides for small businesses. Overall, Thryv seems to be a capable solution for businesses seeking an all-in-one platform, but users should carefully consider their needs and budget before committing.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Total Expert Offers Custom plan.
  • Free Trial Available
  • Freshsales Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $20.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Free Tools Free

Starter l (For individuals & small teams) $15.00 $20.00 per month

Professional (For individuals & small teams) $800.00 $890.00 per month

Professional (For businesses & enterprises) $4,999.99 $4,999.99 per month

Enterprise (For businesses & enterprises) $3,600.00 $3,600.00 per month

Total Expert Custom

Free Free

Growth Others

Pro Others

Enterprise Others

Basic (Thryv Command Center) Free

Plus (Thryv Command Center) $20.00 $20.00 per user / month

Professional (Thryv Command Center) $30.00 $30.00 per user / month

Plus (Thryv Business Center) $199.00 $199.00 per month

Professional (Thryv Business Center) $349.00 $349.00 per month

Unlimited (Thryv Business Center) $499.00 $499.00 per month

Plus (Thryv Marketing Center) $199.00 $199.00 per month

Professional (Thryv Marketing Center) $349.00 $349.00 per month

ThryvPay Others

 
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Vendor information

Company Details Located in: Cambridge, Massachusetts Founded in: 2006 Located in: St. Louis Park, Minnesota Located in: San Mateo, California Located in: Dallas, Texas Founded in: 1986
Contact Details

+1 888 482 7768

https://www.hubspot.com/products/crm

1800-830-9085

https://totalexpert.com/crm-sales/

+1 650-513-0514

https://www.freshworks.com/crm/sales/

+1 844-339-6334

https://www.thryv.com/

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