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Zoho Desk |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | HelpRealm is a Saas service support system that allows one to create support requests using the personal workspace contact form where they specify textual content and attachments. The system creates a smooth communication platform for small teams and freelancers. It widely manages groups, agents and other system settings while keeping the users notified about the ticket events via email. This platform supports features like personal support contact form, unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would be displayed. Read more | Chat2Desk - the ultimate solution for their business messaging needs! With its unbeatable combination of versatility, accessibility, and functionality, Chat2Desk is here to transform the way they engage with their customers. Whether they are a small startup or a large corporation, Chat2Desk adapts to their company's unique requirements. Choose from a wide range of instruments to create a personalized messaging experience for their customers. And that's not all - they can also rest assured knowing that Chat2Desk uses the official WhatsApp Business API, so they never have to worry about getting blocked. With Chat2Desk, they are in control of all their customer interactions. Start conversations yourself with our user-friendly interface, and watch as their customer satisfaction and engagement levels skyrocket. Plus, our segmentation feature allows them to easily target specific groups of customers and choose the most effective messenger for each communication - all in one convenient platform. But Chat2Desk doesn't just stop at messaging. This platform also offers a range of additional features to enhance their customer experience. Send notifications, invites to events, polls, and service information all within the same platform. And don't forget to add this widget to their website for easy customer access and seamless communication. Read more |
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| SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
12 Features
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5 Features
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| Common Features for All |
Alerts (Escalation)
Automated Routing
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Surveys and Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Surveys and Feedback
Ticket Management
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Pricing Plans
Monthly Plans
Annual Plans
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HelpRealm Free |
Free Free Sales and marketing Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Company Details |
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