MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Zoho Desk |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
Featured
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. Read more | Dalk is a real-time chat on your Dart/Flutter mobile applications or websites. Send Real time messages and see message status. The software offers an Admin dashboard with full chat history to see workflow. Add Webhooks to receive additional notifications when users are not online. Small and Medium companies make use of the software. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
| Pricing Options |
|
|
|
| SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 12 Highly Rated # 14 Fastest Growing |
Not Available
|
# 7 Fastest Growing # 12 Fastest Growing |
| Organization Types Supported |
|
|
|
| Platforms Supported |
|
|
|
| Modes of Support |
|
|
|
| API Support |
|
|
|
| User Rating |
|
Not Available
|
|
| Rating Distribution |
|
Not Available
|
|
| User Sentiments |
Affordable Pricing, Excellent Customer Support, User Friendly Interface, Extensive Customization Options Occasional Bugs, Limited Integrations, Unreliable Mobile App, Lack of Chatbot Functionality |
Not Available
|
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
HelpCrunch users praise its ease of use, affordability, and comprehensive customer support. They appreciate the wide range of features, such as live chat, email marketing, and knowledge base, that enable them to engage with customers effectively. The detailed reporting and analytics are also valued for providing insights into customer behavior and improving support strategies. However, some users have mentioned occasional technical glitches and a learning curve associated with the platform's advanced features. Overall, HelpCrunch is considered a reliable and user-friendly customer support solution that offers robust features at a competitive price. |
Not Available
|
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Standard (Live chat) $12.00 $15.00 per user / month Premium(Live chat) $20.00 $25.00 per user / month Enterprise(Live Chat) Custom Standard (Live Chat and Email) $23.00 $29.00 per user / month Premium (Live Chat and Email) $39.00 $49.00 per user / month Enterprise (Live Chat and Email) Custom |
Starter Others Complete Others |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
Get personalized recommendations from our experts on call
Trusted by more than 5 Million users across the globe.
Thank you for the enquiry. One of our software analysts will contact you soon.
| Videos |
+ 2 More
|
|
+ 1 More
|
| Company Details | Located in: Wilmington, Delaware |
Not available |
Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 650-741-0034 |
Not available |
+1 415-418-7506 |
| Social Media Handles |
|
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
