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JivoChat logo

JivoChat

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HappyFox Chat logo
Live Chat Software

4.6 136 user ratings

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Arena Live Chat logo
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Overview

Description HappyFoxChat helps triggering up customer conversation with multiple attractive features. Real-time chatting with website visitors helps one tackle customer complaints more directly and tactfully. It offers live chat integration for helping you to automatically synchronizing and collecting customer data from multiple business apps within your chat interface. You can install it on multiple devices and system, like Android, Mac, Window etc. HappyFoxChat contains a myriad of live chat features like geo targeting, knowledge database, agent scheduling, offline form, persistent chat, shortcut-messages, routing, white label branding, proactive invitations, visitor targeting etc. Read more Arena Live Chat enables users to create live group chat rooms and talk about their content. One can start this app in minutes. To begin with this, one has to create a live chat room for an event or start a permanent discussion. Next, the user needs to paste the line of code on the website, which takes not more than 45-50 seconds to start the session. With Arena Live Chat, users can chat with their audience and continue talking to them on their website itself, rather than switching to other social media platforms. This app is a powerful live group chat platform that is customizable, and users can choose where they want their chat room to be displayed. In other words, one can easily customize it with their website design without any fuss. This chat system prevents spammers and bans troublesome commenters from revisiting. The software comes with a responsive design and supports all devices. In addition to this, it comes with a well-organized dashboard where one can have complete control of their chat rooms. Moreover, this enterprise-grade platform allows users to develop and grow their customer base. Read more
Pricing Options
  • Free Trial Available
  • Starts at $29.0.
  • Free Trial Not Available
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    83%
  • Momentum
    62%
  • Popularity
    80%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    62%
SaaSworthy Awards # 20 Highly Rated
Not Available

Features

Total Features
7 Features
4 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 1 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.6/5 136 user ratings
    Not Available
    Rating Distribution
    • Excellent

      68.4%
    • Very Good

      27.2%
    • Average

      1.5%
    • Poor

      0.7%
    • Terrible

      2.2%
    Not Available
    User Sentiments

      Ease of Use, Extensive Integrations, Real-time visitor interaction, Canned Responses

      Limited Customization, Mobile App Issues, Reporting limitations, Lack of advanced notification options

      Not Available
    Review Summary

    Overall, customer reviews indicate high satisfaction with HappyFox Chat's ease of use, functionality, and effectiveness in improving customer support. Many users praise its user-friendly interface, customizable features, and real-time analytics for efficient team collaboration and tracking performance. Additionally, reviewers appreciate the prompt and helpful customer support provided by the HappyFox team.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $29.0.
    • Free Trial Not Available
    Pricing Plans
    Monthly Plans Annual Plans

    Starter $29.00 $29.00 per month

    Growth $49.00 $49.00 per month

    Scale $149.00 $149.00 per user / month

    Scale Plus $299.00 $299.00 per month

     
    View Detailed Pricing
    Not Available

    Screenshots & Videos

    Screenshots Not Available Arena Live Chat screenshot
    Videos Video Thumbnail
    + 2 More
    Not Available

    Vendor information

    Company Details Located in: Irvine, California Located in: San Francisco, California
    Contact Details

    +1 949-535-2220

    https://happyfoxchat.com/

    +1 415-890-6072

    https://arena.im/products/livegroupchat/

    Social Media Handles

    Not available

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