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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | GitLab is an all-in-one CI/CD tool that enables single conversation right from planning to deployment. It is highly scalable and the tests are distributed on separate machines. With this CI tool, each of the build can be split into multiple jobs that can run parallel on multiple machines. It is also optimised for delivery with multiple stages, manual deploy gates, variables and environments. GitLab can be used on multiple platforms (operating systems) including Windows, MacOS, Unix and any other platforms that can support Go. It can also be supports builds on multiple programming languages including the PHP, Java, Ruby or C. It also has the much important auto-scaling feature that enables spinning higher or lower automatically so that the builds are processed faster and more cost efficiently. The projects can be added via single click as all the hooks are automatically set up through GitLab API. It also has an inbuilt container registry so that the users can share store and use images. Read more | Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software. Read more |
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| SW Score & Breakdown |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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From users' experiences, GitLab is lauded for its flexibility and customizability, allowing users to tailor it to their specific needs. Its user interface is praised for being intuitive and easy to navigate, facilitating efficient project management. Collaboration is enhanced through features like issue tracking, code review, and merge requests, fostering teamwork and streamlining development processes. Additionally, GitLab's integration capabilities with various tools and platforms are well-received, enabling seamless integration into existing workflows. While some users have reported occasional performance issues, overall, GitLab is highly regarded for its feature-richness, adaptability, and user-friendly design. |
Jira Service Desk garners praise for its user-friendly interface, customizable features, and seamless integration with other Atlassian products. Users appreciate its robust automation capabilities, extensive reporting options, and the ability to create flexible workflows. Many reviewers highlight the platform's ease of use, even for non-technical users, and its ability to streamline IT service management processes. However, some users mention occasional performance issues and limited customization options for certain features. Overall, Jira Service Desk is a popular choice for businesses seeking a comprehensive and scalable ITSM solution. |
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Free Free Premium $19.00 $19.00 per user / month Ultimate $99.00 $99.00 per user / month |
Free Free Standard $20.00 $20.00 per user / month Premium $40.00 $40.00 per user / month Server (Self-managed) $10.00 $10.00 One-Time Payment Data Center (Self-managed) $13,200.00 $13,200.00 per year |
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Codeship
4.7 Based on 78 Ratings |
ManageEngine ServiceDesk Plus
4.4 Based on 522 Ratings Jira Service Desk Vs ManageEngine ServiceDesk Plus
HelpDesk
4.5 Based on 64 Ratings 
ReadyDesk
2.7 Based on 3 Ratings 
HESK
4.4 Based on 7 Ratings |
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| Company Details | Located in: San Francisco, California | Located in: Sydney, Australia |
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Not available https://about.gitlab.com/ |
+61 2 9262 1443 https://www.atlassian.com/software/jira/service-desk |
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