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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshworks 360 logo
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho One logo
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Overview

Description Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. Read more Zoho One platform is a business management platform built to provide users an aggregated system to transform their business's diversified activities into a more connected and dexterous organization. This suit believes in offering exclusive enriched features for the business edition that helps them attain more customers, scale their businesses, balance their accounts, and operate in collaborative and protective ways from every device with an easy password and login features. Zoho One software comprises more than 40 compatible mobile applications to run their entire businesses on one platform. Promoters or sellers can gain leads in one platform, generate invoices and quotes, close deals quickly, keep track of every critical metric, maintain projects and contracts, and sign contracts digitally using Zoho One. It additionally offers a sale-to -service feature that can be used to track and create bills for duration and expenses, and to maintain schedules within a budget. Moreover, marketers can track customer satisfaction and happiness using network promoter scores and ultimately develop the utmost understanding of every customer segment with Zoho. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $37.0.
SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    69%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    63%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    67%
  • Popularity
    69%
SaaSworthy Awards
Not Available
# 8 Fastest Growing # 7 Most Popular

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
Not Available
4.4/5 80 user ratings
Rating Distribution
Not Available
  • Excellent

    66.3%
  • Very Good

    18.8%
  • Average

    5%
  • Poor

    5%
  • Terrible

    5%
  Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $37.0.
Pricing Plans
Monthly Plans Annual Plans

Freshworks 360 Custom

All Employee Pricing $37.00 $45.00 per month

Flexible User Pricing $90.00 $105.00 per user / month

 
View Detailed Pricing
View Detailed Pricing

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Vendor information

Company Details Located in: San Mateo, California Founded in: 2010 Located in: Pleasanton, California
Contact Details

+1 650 513 0514

https://www.freshworks.com/360-customer-engagement/

+1 877 834 4428

https://www.zoho.com/one/

Social Media Handles

Not available

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