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| Description | Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders. Read more | MetaCX is a business value network platform that redefines how value is realized, managed, and defined throughout the entire corporate value stream. It tracks value delivery over time and manages all of your business interactions in one place. With MetxCX, you can connect with firms, both downstream and upstream in your value chain to assure the success of your most important efforts. You can connect with your customers to keep value at the forefront of the customer experience and to demonstrate value delivery on a regular basis. You can make contact with your suppliers to establish accountability and verify that you are getting the value you paid for. You can track the progress of an endeavour or operation by collecting data from both your business and others with whom you collaborate. You can transform fragmented data sources into a dynamic picture of performance aimed at achieving goals and delivering value. Additionally, you can implant the interface of MetaCX directly into any website, SaaS application, or digital experience, removing the need to leave the current tool set. Read more |
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Estate $79.00 $79.00 per user / month Forest $129.00 $129.00 per user / month |
Free Free Professional Custom Enterprise Custom |
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Freshdesk Customer Success
4.6 Based on 12 Ratings 
ClientSuccess
4.6 Based on 210 Ratings Freshdesk Customer Success (Formely Freshsuccess) Vs ClientSuccess
Freshsales
4.7 Based on 1621 Ratings |
NICE Satmetrix
4.7 Based on 24 Ratings |
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| Company Details | Located in: San Mateo, California Founded in: 2020 | Located in: Indianapolis, Indiana |
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+1 650 513 0514 https://www.freshworks.com/customer-success-software/ |
Not available https://www.metacx.com/ |
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