80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Supportbench
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zoho Desk
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Description | eStreamDesk is a flexible platform enabling the helpdesk team to quickly and deftly manage tons of requests from various services. eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans. Save time on answering the same questions over and over again. Create a highly targeted, information-rich knowledge base. Read more | SeQure Internal Employee Helpdesk revolutionizes the way employee concerns and requests are managed, offering a collaborative and seamless experience. With its exceptionally lightweight user interface, employees can effortlessly scan a QR code or asset label to raise IT or non-IT requests in just 30 seconds. This efficient system not only speeds up the request process but also allows users to track progress with ease, ensuring transparency and quick resolutions. SeQure positions itself as a supportive partner by simplifying complex tasks, enabling employees to focus on their core responsibilities. Its user-friendly design and rapid request management make it an indispensable tool for enhancing workplace efficiency and employee satisfaction. Read more | Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
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SW Score & Breakdown |
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
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# 3 Most Worthy # 10 Fastest Growing |
Total Features |
10 Features
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13 Features
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0 Features
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18 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
Review Summary |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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FREELANCER Free SMALL BUSINESS $29.00 $29.00 per month PROFESSIONAL $75.00 $75.00 per month ENTERPRISE $212.00 $212.00 per month |
Standard Custom Professional Custom Enterprise Custom |
Business $32.00 $40.00 per month Enterprise Custom |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Company Details |
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Located in: Bangalore, India Founded in: 2017 | Located in: Vancouver, British Columbia Founded in: 2015 | Located in: Pleasanton, California - 94588 |
Contact Details |
Not available https://www.g2.com/products/estreamdesk/reviews |
Not available https://sequre.app/internal-employee-helpdesk-software |
Not available https://supportbench.com/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
Social Media Handles |
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