Browse Software
List Your Product
Loading...
Freshdesk logo

Freshdesk

  Add to Compare
Visit Website

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helprace logo
Help Desk Software

4.6 16 user ratings

Start Free Trial

Overview

Description DigitalGenius represents the future of customer support, an AI-driven platform made to automate and streamline the customer service experience. With its deep learning capabilities, DigitalGenius doesn't just parse customer conversations; it truly understands them, pinpointing customer objectives with remarkable accuracy. By tying in sophisticated automation for repetitive processes, it minimizes the need for manual input, allowing support team to focus on more complex queries. This seamless integration extends through powerful APIs, connecting effortlessly with the existing backend systems, delivering solutions that don't just the meet customers' expectations—they exceed them. DigitalGenius is changing the game for customer support, transforming it from a task-laden necessity to an automated, efficient pleasure that makes customer satisfaction an autopiloted outcome. Read more Helprace is a one stop solution for your organization's helpdesk, feedback community and other customer service needs. Our story goes like this. We've always been a little crazy about customer service and getting businesses to understand their customers better. That's why we came up with Helprace, a cloud-based web app that scales as you grow. Read more
Pricing Options
  • Free Trial Not Available
  • DigitalGenius Offers Custom plan.
  • Free Trial Available
  • Starts at $9.0.
SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    76%
  • Momentum
    61%
  • Popularity
    72%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.9/5 29 user ratings
4.6/5 16 user ratings
Rating Distribution
  • Excellent

    86.2%
  • Very Good

    13.8%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    62.5%
  • Very Good

    37.5%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • DigitalGenius Offers Custom plan.
  • Free Trial Available
  • Starts at $9.0.
Pricing Plans
Monthly Plans Annual Plans

DigitalGenius Custom

Tickets $9.00 $10.00 per user / month

Community $9.00 $10.00 per user / month

Docs $9.00 $10.00 per month

Self-Service $18.00 $20.00 per month

Helpdesk $18.00 $20.00 per month

Complete $27.00 $30.00 per month

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Videos Video Thumbnail
+ 1 More
Video Thumbnail
+ 1 More

Vendor information

Company Details Located in: London, England Founded in: 2013 Located in: Tampa, Florida Founded in: 2011
Contact Details

Not available

https://www.digitalgenius.com/

+1 877-744-1221

https://helprace.com/help-desk/

Social Media Handles

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed