Freshdesk Contact Center (Formerly Freshcaller) |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | DigitalGenius represents the future of customer support, an AI-driven platform made to automate and streamline the customer service experience. With its deep learning capabilities, DigitalGenius doesn't just parse customer conversations; it truly understands them, pinpointing customer objectives with remarkable accuracy. By tying in sophisticated automation for repetitive processes, it minimizes the need for manual input, allowing support team to focus on more complex queries. This seamless integration extends through powerful APIs, connecting effortlessly with the existing backend systems, delivering solutions that don't just the meet customers' expectations—they exceed them. DigitalGenius is changing the game for customer support, transforming it from a task-laden necessity to an automated, efficient pleasure that makes customer satisfaction an autopiloted outcome. Read more | BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets. Read more |
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 9 Fastest Growing # 13 Fastest Growing |
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DigitalGenius Custom |
Starter (Agent Based) $10.00 $15.00 per user / month Growth (Agent Based) $20.00 $25.00 per user / month Enterprise (Agent Based) $40.00 $50.00 per user / month Standard (Unlimited Agents) $499.00 $624.00 per month Pro (Unlimited Agents) $999.00 $1,249.00 per month Business (Unlimited Agents) Custom Free for startups Free |
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Reply.ai
5 Based on 1 Ratings |
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| Company Details | Located in: London, England Founded in: 2013 | Located in: Morrisville, North Carolina - 27560 Founded in: 1999 |
| Contact Details |
Not available https://www.digitalgenius.com/ |
+1 919.481.1974 https://www.bolddesk.com/ |
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