Dial800 vs mySQM Customer Service QA in June 2026

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dial800

Call Center Software

4.8 6 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

mySQM Customer Service QA

Call Center Software

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Overview

Description

Connect more with analytics-powered communications. Dial800 offers responsive business solutions including on-demand data, analytics, and tracking for calls and texts and new cloud-based VoIP phone systems Read more

mySQM customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Read more

Pricing Options

Free Trial Not Available
Starts at $50.00.

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

73%
Momentum

63%
Popularity

79%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

72%
Popularity

85%

Features

Total Features	5 Features	9 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Not available	Online

Reviews & Ratings

User Rating	4.8/5 6 user ratings	Not Available
Rating Distribution	Excellent 83.3% Very Good 16.7% Average 0% Poor 0% Terrible 0%	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $50.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic $50.00 $50.00 per month Power $225.00 $225.00 per year Enterprise $500.00 $500.00 per month Basic VoIP Phone System $200.00 $200.00 per month Power VoIP Phone System $425.00 $425.00 per month Enterprise VoIP phone system $650.00 $650.00 per year	mySQM Customer Service QA Custom
	View Detailed Pricing	View Detailed Pricing

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