DeskMoz vs Smith.ai Virtual Receptionists Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskMoz

Live Chat Software

5 11 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smith.ai Virtual Receptionists

Live Chat Software

4.9 68 user ratings

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Overview

Description

A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number of chats our Agents have done for you can be viewed through a personal dashboard. White label is available. FAQS is solved online within 48 hours. Read more

Smith.ai Virtual Receptionists offers live virtual receptionist services and lead intakes for growing businesses. This North-American virtual receptionist of Smith.ai can be used to capture & qualify leads, book new clients on behalf of a company and build better relationships with the existing clients in real-time. The software features 24/7 live agents, who are professional and friendly and can answer calls on behalf of an organisation in a cheerful manner, thus making the clients happy. Companies are also allowed to personalise the reply tones and information that are to be provided during live calls. Smith.ai Virtual Receptionists also have years of experience answering phones and speaking in clear American English. At Smith.ai the live receptionists can even make real-time call transfers to relevant destinations. Other services found within the software are 24/7 website chat support, appointment scheduling, Facebook messages, Lead screening & Intake. Read more

Pricing Options

Free Trial Available
Starts at $199.0.

Free Trial Available
Starts at $140.0.

SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

69%
Momentum

62%
Popularity

76%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

70%
Momentum

61%
Popularity

64%

Features

Total Features	4 Features	3 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online

Reviews & Ratings

User Rating	5/5 11 user ratings	4.9/5 68 user ratings
Ratings Distribution	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%	Excellent 91.2% Very Good 7.4% Average 1.5% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $199.0.	Free Trial Available Starts at $140.0.
Pricing Plans Monthly Plans Annual Plans	Economy $199.00 $199.00 per month Standard $399.00 $399.00 per month Professional $699.00 $699.00 per month Premium $999.00 $999.00 per month	STARTER $140.00 $140.00 per month BASIC $300.00 $300.00 per month PRO $600.00 $600.00 per month
	View Detailed Pricing	View Detailed Pricing

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	View All DeskMoz Alternatives	View All Smith.ai Virtual Receptionists Alternatives