90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Front
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Freshdesk
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Description | Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat. Read more | Raiseaticket is a completely free cloud-based support desk solution platform with strong analytics. It comes with a free help desk interface that helps customers and support workers communicate more efficiently. It optimises support workflows by automatically eliminating congested emails and unanswered client inquiries. Furthermore, using data-driven performance insights, solid quantitative metrics, and data summary, Raiseaticket's free helpdesk enhances customer experience and helps monitor the team's efficacy. The software is simple to use. It's a cloud-hosted, ready-to-use, flexible, and free help desk that's easy to set up and customise. Additionally, the software is quite safe. Raiseaticket provides a lot of cool features. The free ticketing helpdesk system is a specialised, free, and feature-rich web-based ticketing system that enables successful customer assistance delivery. Users may attach files, write notes, update status, and record time spent on tickets once they've been allocated to teams or agents. Email and portal-based communications can also be handled across several channels. Furthermore, according to various business hours, separate SLAs may be created for different clients. Read more | Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more |
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SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 18 Most Popular # 13 Most Popular |
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# 2 Fastest Growing # 6 Most Popular | # 1 Most Worthy # 1 Most Popular |
Total Features |
16 Features
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14 Features
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18 Features
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19 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
User-Friendly Interface, Efficient Ticket Management, Multi-Channel Support, Comprehensive Reporting Limited Third-Party Integrations, Mobile App Functionality, Reporting Customization, Account Blocking Issues |
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Collaborative Commenting Feature, Team Inbox Functionality, Snooze Feature, Extensive Integrations Mobile App Functionality, Search Functionality, Calendar Integration, Confusing Archiving Functionality |
User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
Review Summary |
Overall, reviewers find Deskero to be a user-friendly and comprehensive help desk software that streamlines customer support operations. Its intuitive interface, customizable features, and integration capabilities are widely praised. However, some users have reported occasional technical glitches and a learning curve associated with setting up the software. Additionally, a few reviewers have expressed concerns regarding its pricing structure and the lack of certain advanced features found in competing products. Despite these minor drawbacks, Deskero generally receives positive feedback for its ability to enhance customer satisfaction and improve team collaboration. |
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Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users. |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Grow $9.00 $12.00 per user / month Business $25.00 $30.00 per user / month Premium $90.00 $120.00 per month |
Raiseaticket Free On-Premise Custom |
Starter $19.00 $19.00 per user / month Growth $59.00 $59.00 per user / month Scale $99.00 $99.00 per user / month Premier $229.00 $229.00 per user / month |
Free Free Growth $15.00 $18.00 per user / month Pro $49.00 $59.00 per user / month Enterprise $79.00 $95.00 per user / month |
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Screenshots | Not Available | Not Available |
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Videos | Not Available |
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Company Details | Located in: London, United Kingdom Founded in: 2012 | Located in: Birkirkara, Malta Founded in: 2018 | Located in: San Francisco, California Founded in: 2013 | Located in: San Bruno, California Founded in: 2010 |
Contact Details |
Not available https://www.deskero.com/ |
+356 2570 5000 https://raiseaticket.com/ |
Not available https://frontapp.com/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
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